Do you thrive in a service-oriented role?

In this role, you will have daily direct contact with our customers and members, handling your cases with a sense of service and efficiency.

About Elon Group

Elon Group aims to be an attractive workplace. Our work environment is characterized by respect for you as an individual. All operations at Elon Group should be based on diversity, inclusivity, and respect for the equal value of all people. This leads to engagement, innovation, and business development. Together with challenging and stimulating tasks, this makes Elon Group an exciting workplace. We ensure our attractiveness as an employer through skills development, ongoing follow-up, good leadership, and effective communication.

Responsibilities

Your tasks and main responsibilities include:

• Handling incoming cases for Elon Customer Support B2B
• Support for stores working with new production and management, as well as support for our central B2B department
• Order administration, coordination, transport logistics, and product inquiries
• Handling other support inquiries such as information on delays, delivery updates, and delivery bookings
• In this role, you will be part of a smaller team in an open office landscape within a larger group of about 24 people. The role is based in Örebro.

Education and Experience

Completed high school education and experience in service or customer support. You have good knowledge of the Office suite and preferably the business system Jeeves. Experience in the white goods - home electronics or transport industry, as well as the case management system ImBox, is a merit.

Are we right for each other?

At Elon Group, we believe that differences contribute to an innovative environment where we together challenge boundaries and develop new knowledge and skills for the future. We cannot promise you an easy job, but what we can promise you is a group of engaged colleagues and exciting challenges to tackle. You will work in a dynamic environment that offers you opportunities for both professional and personal development. With us, you will have the chance to make a difference.

To thrive in this role, we see that you are service-oriented, positive, driven, and enjoy working with people. You have a professional demeanor and find it easy to present and communicate information. You enjoy taking responsibility for your work, you like to juggle many tasks at once, while also enjoying working in a team where we strive towards the same goals.

Application

In your application, we ask that you attach a cover letter and CV. Do not wait with your application as selection and interviews will be conducted on an ongoing basis.