Vacant job

Are you looking for an energetic and developing workplace? Are you attracted to helping others? Do you have the desire to learn something new? Then you are the right person for our team!

We are now looking for Finnish-speaking customer service representatives for our office in Lindholmen, Gothenburg!

Job Responsibilities

In your role as a customer service representative, you will assist companies with various questions regarding their cash solutions. Your task will be to deliver top-class customer service, and your day will be filled with inquiries about orders, settlement reports, and more technical issues, such as when their cash register displays error codes. The work is primarily done via incoming emails, but chat and phone calls may also occur.

The customer service hours are Monday-Friday 08:00-19:00, Saturday-Sunday 10:00-17:00. Therefore, the shifts will involve daytime, evenings, and weekends. The position starts with a paid training where you will learn both the technical side of the job and how to deliver the best customer service.

About You

At Foundever, we believe that your personality is more important than your qualifications, and therefore we do not require previous work experience. However, to fit in with us, we believe you are positive and helpful, have good communication skills, and can make quick decisions. You are also efficient, take responsibility for your tasks, and easily adapt to new situations.

Requirements

• You speak fluent Finnish, both spoken and written is mandatory for this position
• Basic computer skills
• Completed high school education
• Clean criminal record

Meritorious

• Previous experience in customer service or another service profession
• Fluent in Swedish and have good knowledge of English in both spoken and written
• Interest in problem-solving

About Us

As a global leader in customer support and customer engagement within products and business solutions, Foundever collaborates with the world's most beloved companies, from large brands to local startups, to design, build, and deliver competitive support in all our customer interactions.

At Foundever, we have 170,000 employees spread across 170 offices worldwide, where we help 750 clients maximize customer experience and contribute to loyal customers.

Our company culture is permeated by our purpose: Create your best moments!

About the Position

Employment type: Permanent position with an initial probationary period of 6 months

Working hours: Full-time

Start date: As soon as possible

Work location: Gothenburg, Lindholmen

Salary and benefits: Fixed monthly salary in accordance with our collective agreement, wellness allowance, and the possibility of bonuses