Vacant job

In the role of receptionist and customer service representative, you will primarily respond to incoming customer inquiries via phone, email, and chat. Your focus will be on providing first-class and efficient service as you answer questions regarding orders, deliveries, products, complaints, and payments. We work with continuous follow-up on our customers' experiences to improve our customer service. The position also includes assisting in our reception and pick-up desk, as well as other departments, where tasks such as packing and handling returns may be relevant. Qualifications The role suits you if you are confident in customer management and enjoy providing fantastic service, both in person and using a computer and phone as tools. You have good Swedish in speech and writing. You find it easy to manage multiple systems and phones simultaneously. Experience or knowledge of products such as light sources, robot vacuum cleaners, or 3D printers is of great interest to us. Experience in administrative work or working in a reception is advantageous, as is a B driver's license. In addition to effective handling of customer inquiries, language proficiency and a pleasant tone in customer interactions are important to us, and work samples will be conducted during the recruitment process. We place great importance on your personality and see that you are service-oriented, communicative, and able to handle various tasks simultaneously. The right person for the position appreciates the variety of inquiries, takes responsibility for their tasks, can adjust their pace according to workload, and is a team player who contributes to the group. The position is a fixed-term employment for approximately one year at iPiccolo's headquarters in Uppsala. We conduct ongoing selections, and positions may be filled before the application deadline. We would like you to start as soon as possible. We welcome all applicants and strive for diversity. About iPiccolo AB: iPiccolo AB is one of the leading e-commerce companies in the Nordics. It was founded by two entrepreneurs in Uppsala in 2000 and has had good profitability since its inception. The leading brand within iPiccolo AB is inkClub.com, which sells ink cartridges, toners, office supplies, 3D printers, light sources, and other consumables to individuals and businesses. inkClub has high product awareness in the Nordics and is established in ten of the largest markets in Europe. Over five million customers have purchased from inkClub to date. Today, iPiccolo AB operates eleven different brands within e-commerce, including Dammsugarpåsar.nu and Lysman.com. The company had a turnover of over 600 million SEK in 2024 and has 110 employees. iPiccolo is expansive, characterized by an entrepreneurial spirit, and continuously grows both through organic growth and acquisitions. The headquarters and distribution center for the entire European market are centrally located in Uppsala. iPiccolo AB has a collective agreement with Unionen through membership in Svensk Handel. iPiccolo AB offers all employees: Wellness allowance of 3,500 SEK per year Wellness hour Employee discount on our range Parental pay Occupational pension (general pension benefits according to applicable law) Free terminal glasses and discounted glasses frames at Synoptik Client: iPiccolo AB Location: Uppsala Scope: Fixed-term employment until March 2027 Working hours: Full-time, flexible working hours of 8 hours per day. Start between 7:30 AM and 8:45 AM with a 30 or 60-minute lunch break. Application deadline: 2026-02-28