Can you deliver care?

At Martin & Servera, we deliver food and beverages to restaurants, cafés, and large kitchens across Sweden. As a customer service representative, you will assist our customers when they have questions, need help with a return, or a complaint. By providing the best service and care to our customers, you help make every day a little better. With us, your daily routine is eventful and varied; you solve unexpected problems and handle many cases simultaneously. You are an important part of the whole, where together we make a difference for everyone who loves food and drink.

About the role

We are now looking for reinforcement during the summer. In the role of customer service representative, we work in teams with both 1st line and 2nd line support. We are often our customers' first contact and are responsible for providing quick, professional, and solution-oriented service in southern and western Sweden.

What will you do?

The daily work mainly consists of troubleshooting and handling incoming cases, such as investigations of missing and incorrectly delivered goods, complaints, and returns. Our task is to resolve simpler cases directly and ensure a smooth transition internally to 2nd line for more complex questions. This way, we can provide our customers with a positive experience, ensure high customer satisfaction, and build long-term relationships.

As we work with continuous improvements, the feedback culture is of great importance. We map cases to understand the whole and find effective solutions to take them further into the organization to other functions such as transport, warehousing, and purchasing. This gives us the right conditions to understand the cause of a challenge and how we can improve it going forward.

Important for the job to suit you.

• You have experience in customer service/support or another service-oriented role involving customer contact
• You are communicative, solution-oriented, and meticulous
• You have good computer skills and experience working in various systems simultaneously
• You understand the importance of good customer interaction and take responsibility for finding good solutions to problems that arise
• You thrive in a fast-paced environment - you are resilient, focused, and if you also have good geographical knowledge, it is a plus.
• You are a team player who wants to contribute to a positive team climate

Your workplace

Your workplace is in our customer service department in Halmstad. We are a team that helps each other to meet our customers' needs. We sit in an open landscape with life, movement, and a great team spirit. This is a workplace where everyone's voice is important, and we care about each other. As an employee with us, you will benefit from appreciated employee benefits such as a generous wellness allowance and breakfast/lunch subsidies.

For us, a safe working environment is important. To ensure that our alcohol and drug policy is followed, we conduct random drug and alcohol tests at all workplaces.

How does the recruitment process work?

We actively work for diversity and see differences among people as a strength. With the goal of reflecting all our customers and the society we operate in, we seek people of all ages and backgrounds. In our recruitments, we use personality tests to compare candidates as objectively as possible. We also conduct background checks. Read more about the recruitment and our tests here.

For us, a safe and secure working environment is important, which is why we conduct random drug and alcohol tests at our workplaces.

Employment form: Summer temporary position during the period June-August.

Start date: Introduction takes place in May.

Employment rate: Full-time, 40h/week

Working hours: Mon-Fri 07:45-16:30

Company: Martin & Servera Logistik AB

Visiting address: Fraktgatan 2, 305 92 Holm

Contact: For questions about the position, contact Emmelie Nordenbro, Customer Service Team Leader, [email protected]. For questions about the selection process, contact Josefine Andersson, Recruitment Manager, [email protected].

Union representative Unionen: Pierre Johansson, [email protected]

Application deadline: 2026-03-02

Together, we at Martin & Servera group make a difference for everyone who loves food and drink. With care for each other, our customers, and everyone's future, we make every day a little better. And as an employee with us, you are an important part of our success. At Martin & Servera, we grow and develop together while everyone is important and gets to take space. We are a family-owned group with over 3000 employees. Here, your experiences, ideas, and knowledge are valued. Welcome to us.