Vacant job

There is now an exciting consulting assignment available as a Customer Advisor in Jönköping. The assignment is suitable for you who are confident in customer service and thrive in a fast-paced and responsible role. Here you will work in a future-oriented industry where environment, sustainability, and technology go hand in hand🤝

We are now looking for a service-minded and engaged Customer Advisor for a customer center with high inflow. You will be an important contact point for customers and handle incoming cases via phone, email, chat, and web. You will work with advice related to several utilities such as electricity networks, electricity trading, fiber, and district heating, where the focus is always on finding the best solution for the customer. Through professional customer advising, you contribute to informed choices and more sustainable energy use.

The role is suitable for you who are solution-oriented, stress-resistant, and have a naturally positive and proactive approach – preferably with a sales mindset.

• Handle incoming customer cases through multiple channels

• Provide professional advice and service with high quality

• Process existing customers and develop long-term relationships

• Work structured with administration and follow-up

• Handle multiple parallel cases in a fast-paced environment

You are a person driven by helping others and who takes great personal responsibility. You are curious, proactive, and want to constantly develop your skills in a changing environment 🚀

• At least 1 year of experience in customer service or advisory customer contact (phone, email, chat, or similar)

• At least 1 year of experience in support within the energy sector

• Experience with security-classified assignments

• Experience working in the public sector

• High school diploma

• Very good communication skills in Swedish, both spoken and written

• Good computer skills and experience working in multiple systems simultaneously

• Ability to work structured and handle high inflow

• Experience in sales-oriented customer dialogues or upselling

• Experience with CRM or case management systems

• Experience with complex customer cases or technical troubleshooting

• Interest in energy and environmental issues

📍 Location & working hours: Jönköping, office hours 08:00-17:00 🕒 Scope: Full-time, 39 hours/week 📅 Assignment period: March 1 – May 31, 2026 🔄 Possibility of extension: Yes, can be extended until the end of the year.

📣 Does this sound like something for you? Don’t wait – the assignment is filled continuously and the last application date is February 10!

Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company – quickly and efficiently. Our main focus is on Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries.

Although we are a relatively new player, we have already built trust with many of Sweden's largest companies and work both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us a natural partner for companies looking to stay ahead in their recruitment.