Vacant job

Medema Physio AB has been one of Sweden's leading suppliers of equipment for healthcare, physiotherapy, and wellness since 1967. Medema has a turnover of approximately 80 million SEK and consists of 20 employees. Their office is located in Kista, Stockholm, where they also have a spare parts warehouse, workshop, and training room.

Medema is a subsidiary of the Finnish company Lojer Oy, a market-leading manufacturer of medical technology products such as hospital beds, operating tables, treatment tables, and equipment for physiotherapy. The group has a total turnover of 60 million EUR with 260 employees.

We are now looking for an office-based Service Coordinator with a technical background for a direct recruitment to our client Medema. The position is a permanent employment, and you will belong to the Service Department and report to the Service Manager. You have a background as a medical technician, biomedical engineer, assistive technology technician, or service technician but have recently worked more with administration and coordination in an office setting.

In your role as a Service Coordinator, you will be based at their office. However, remote work is possible 2 days a week. You will handle incoming cases regarding medical technology service, spare parts, and warranty via phone, email, and the case management system.

Furthermore, the role involves working with:

• Troubleshooting and technical support of products for medical technology, healthcare, training, and physiotherapy via phone, email, and the case management system

• Registering customer orders for service and spare parts in their business system

• Purchasing spare parts through their business system and contacting suppliers

• Checking and approving supplier invoices

• Administration and pricing of the spare parts range

• Administration, sales, and pricing of service agreements

• Coordinating and distributing work orders to technicians

• Developing routines and processes regarding service and spare parts management

• For the right candidate, there is also an opportunity to work with troubleshooting and repairs in our workshop as well as service training internally and externally

We are looking for someone who has at least a high school education with a technical focus and very good technical competence through work experience and private interest. We also see that you have previously worked administratively in an office with similar tasks as mentioned above.

• A background as a medical technician, biomedical engineer, assistive technology technician, or service technician

• Work experience from medical technology service and/or physiotherapy/training equipment

• Familiarity with tools

• Previous experience from customer contact

• Very good computer skills and previous experience from business systems, service systems, and/or case management systems

• Good knowledge of the Office suite

• Fluent in Swedish and English, both spoken and written

We are looking for someone who is structured and meticulous, meaning you can independently plan and organize your tasks to move forward without missing anything along the way. In this role, you will work with customer cases and have many things going on at the same time. Therefore, we are looking for someone who is used to handling multiple active cases simultaneously and can remain calm in stressful situations.

• Market-based salary (fixed)

• Bonus system

• Occupational pension

• Wellness allowance

• Computer and mobile phone

Lernia is one of Sweden's leading staffing and recruitment companies and operates nationwide. With our extensive network, we offer exciting jobs with attractive employers and brands that help you develop your skills and career, both in the long and short term.

To apply for the position, scroll down to the application form below. Selection and interviews are ongoing, so submit your application today! If you have any questions, please feel free to contact the responsible recruiter Adrian at [email protected].

For certain positions, a background check is part of the recruitment process. If you proceed in the process, you will need to verify your identity via BankID before the check is conducted.