About the Position

On behalf of Textilia, Cleverex Bemanning is now recruiting a Customer Manager for their facility in Rimbo. Textilia is a leading Scandinavian group in sustainable laundry and textile services for customers with high demands on quality, service, and hygiene. With over 70 years of experience, Textilia ensures that businesses in industry, healthcare, and the hotel and restaurant sector always have access to clean, intact, and reliable textiles – in the right quantity, at the right place, and at the right time. Sustainability, innovation, and long-term partnerships are central parts of Textilia's mission and business.

Textilia has over 2,600 employees in Scandinavia, of which approximately 750 are in Sweden. In Sweden, the company operates twelve laundries, from Boden in the north to Malmö in the south, with its headquarters in Örebro. The company is an inclusive workplace where people from over 40 nationalities work together, with an even gender distribution in both operations and management. Engagement, innovation, and business focus permeate the culture – both in customer relations and as an employer.

In the role of Customer Manager, you will have overall responsibility for customer satisfaction, upselling, and business development, with a strong focus on long-term relationships and close collaboration with customers. For the right person, there is an opportunity to further develop within the organization over time.

You are offered

A broad and developing role in a well-established company with a clear customer focus
Great freedom under responsibility, where you plan and structure your work based on customer needs
Opportunity to grow in the role – and for those with ambition, a chance to take on leadership responsibilities in the future
A solid introduction at Textilia's laundries that gives you a full understanding of the core business
Support from the customer manager, customer service, and sales team in your daily work
Benefits such as a company car, daytime work, and good opportunities for a flexible work situation

Job Responsibilities

As a Customer Manager at Textilia, you have a central and business-oriented role where you are responsible for building, developing, and deepening long-term customer relationships. The role combines relationship-building sales with analysis and business development, where you work both strategically and operationally. You have great freedom to plan your work and are expected to take clear responsibility for driving business, identifying improvement opportunities, and ensuring high customer satisfaction. The work involves a lot of customer contact and close collaboration with internal functions to create sustainable and profitable businesses.

Overall responsibility for existing customers, focusing on nurturing relationships and developing the business over time
Active new customer acquisition within prioritized segments, such as healthcare, social care, and food
Drive the entire sales process – from needs analysis and customer meetings to business closure
Work with follow-up and analysis of customer data, revenue development, and customer satisfaction (NPS)
Be responsible for and work systematically towards set KPIs and contribute to Textilia's long-term growth

Your Profile

We are looking for someone who is structured, meticulous, and self-driven, with a clear sense of responsibility to ensure quality in your work. You find it easy to create order, follow up, and deliver according to agreements – while also having the ability to keep the bigger picture in mind. You are a team player who enjoys collaborating and is flexible in your working style, able to prioritize based on the needs of the business and customers.

You are business-driven and communicative with a strong customer focus, and thrive in a role where you combine planning and analysis with operational, relationship-oriented work. You take initiative, drive processes forward, and work purposefully – but also understand the value of collaboration to achieve the best results.

To succeed in this role, you are comfortable working independently, have good analytical skills, and are used to following up on business, customer data, and results.

We would like you to have:

Experience in customer responsibility, business development, or B2B sales
A structured and meticulous working style, with a focus on quality and follow-up
Ability to plan, prioritize, and adapt your work based on the needs of the business
Good communication skills in Swedish and English, both spoken and written
Experience working with numbers, budgets, and follow-up – good knowledge of Excel is an advantage
Ability to work independently while actively contributing to the team's common goals
Driver's license and ability to travel for work

Other

Location: Rimbo (base), with a large part of the work at the customer site
Travel: Regional customer visits, driver's license required
Working hours: Daytime, some flexibility
Start date: By agreement
Employment type: Permanent employment with a 6-month probationary period

About Us

At Cleverex Bemanning, we specialize in recruiting and placing the right employees with the right clients. Our primary focus is on our customers, consultants, and candidates, with the goal of ensuring that you as a candidate feel that you have landed in the right place!