Vacant job

Do you want to make a difference every day and help customers in a safe and professional way?

As a customer service representative at Anticimex, you will guide customers, handle cases, and book remediation measures while taking on an advisory role.

ABOUT THE POSITION

As a customer service representative at Anticimex, you will be responsible for incoming customer inquiries via phone regarding pest control. The role is advisory and service-oriented, where you guide customers, register cases in the system, book remediation measures, and provide advice on pest identification. The work involves 100% incoming calls via phone and may experience higher pressure at times, requiring you to maintain a faster pace.

The job requires focus, attention to detail, and the ability to handle multiple cases simultaneously. The position is based at the office in Uddevalla and involves close collaboration with colleagues in the team.

You are offered

• A stimulating work environment focused on community, learning, and development
• Thorough onboarding with training in customer dialogue and system support
• Close collaboration with experienced colleagues and leaders with continuous coaching

WE ARE LOOKING FOR YOU WHO

Are curious and have a strong desire to learn new things, with a genuine interest in helping customers. You have a good sense of service and communication skills. You take responsibility for your work, are solution-oriented, and take feedback to constantly develop and improve in the role.

• Have a completed post-secondary education
• Are available for full-time work throughout the period of May-September
• Have good computer and system skills
• Speak fluent Swedish and English in both speech and writing
• Pass a background check

It is an advantage if you have

• Experience from a previous service job, advisory role, or similar industry.
• Additional languages besides Swedish and English

To succeed in the role, you have the following personal qualities:

• Stress-resistant
• Service-minded
• Goal-oriented

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Do you want to make a difference every day and help customers in a safe and professional way? As a customer service representative at Anticimex, you will guide customers, handle cases, and book remediation measures while taking on an advisory role.