Fonus is looking for customer advisors, ceremony hosts, and transporters in Luleå

We show the way when life changes.

In our work, we encounter both life and death. Being there when life takes a new turn with grief and uncertainty is an important task. It requires courage. We guide and support people in situations when life can be at its hardest. Through our way of being and acting, with security, care, and guidance, we are there to create the finest farewell. A last personal goodbye.

A job close to life and death

With us, you build trust and confidence with our customers and are the guide in a time that for many is filled with grief and uncertainty. Working with funerals is varied, eventful, and requires a good understanding of people's wishes. Some of the tasks as a customer advisor, ceremony host, and transporter include:

• Providing support and practical guidance to relatives throughout the entire funeral process, from the first meeting to subsequent follow-up
• Advising on planning and conducting the funeral ceremony, including choosing the type of ceremony, coffins, urns, and other details
• Preparing cost estimates, managing invoicing and payments
• Coordinating and communicating with external suppliers such as florists, congregations, faith communities, and authorities
• Acting as a representative in churches, chapels, and other gathering places in connection with ceremonies, which means overall responsibility for ensuring the ceremony meets the customer's order satisfactorily
• Handling the deceased during personal farewells and preparations for the ceremony
• Performing pickups of the deceased in private homes and residences
• Vehicle care – our vehicles should be as well-maintained as our service

We are looking for a new colleague for our team at our office in Luleå. The position is a permanent full-time employment with immediate start or according to agreement. Fonus applies a 6-month probationary period.

What you bring

• You have a driver's license and good driving experience with larger vehicles in urban environments
• You have good physical condition as several heavy lifts occur in the work
• You are structured and have a very good ability to plan and organize your work even when the pace varies
• Experience in customer-focused work
• Good administrative skills and experience with various business systems is an advantage
• Willingness to work outside office hours where evening and weekend work occurs
• It is a merit if you speak multiple languages or have experience in our or related operations

Who we are looking for

We always focus on the customer's needs and wishes. This means you need to have a strong commitment to the customer, be confident in your skills, and meet people with care and understanding. To handle and create security in difficult situations, you need to be attentive, communicative, and clear.

We always strive to develop and improve, and therefore we believe you are curious about others' perspectives, enjoy changing things for the better, and take your own initiatives for development.

This is what we offer

With us, you have the space to strengthen both your personal and professional development. We invest in skills development and have training programs for new employees.

Some of our other benefits include:

• Collective agreement including insurance & occupational pension
• Employee discounts
• Wellness allowance
• Subsidized lunch

How to apply

The application deadline is 2026-02-12, but since we review applications and invite for interviews continuously, the position may be filled before this date.

If you want to know more about the role or Fonus, do not hesitate to contact Malin Franzén, Customer Area Manager via email: [email protected]

We look forward to your application!

Fonus – part of Fonus economic association

We are Sweden's most hired funeral agency. With long and broad experience of all types of funerals, we are part of a large community from north to south. Since our start in 1945, we have developed with long-term commitment in two main areas; funerals and law. Fonus operates as an economic association and our common goal is to offer affordable and quality services. Within the Fonus economic association, there are, in addition to Fonus, Familjens Jurist, Momento agencies, as well as Farväl and Fondkistan.