Fonus is looking for a mobile customer advisor for the Mellersta Upper Norrland district

We show the way when life changes.

In our work, we encounter both life and death. Being there when life takes a new turn with grief and uncertainty is an important task. It requires courage. We guide and support people in situations when life can be at its hardest. Through our way of being and acting, with security, care, and guidance, we are there to create the finest farewell. A last personal goodbye.

A job close to life and death

As a customer advisor, you build trust and confidence with our customers and are the guide in a time that for many is filled with grief and uncertainty. Working with funerals is varied, eventful, and requires a good understanding of people's different needs. You take overall responsibility for planning and adapting the ceremony according to the customer's needs and wishes, while always having the support of colleagues who are close at hand. Some of the tasks include:

• Meeting relatives and providing advice on planning and conducting the funeral ceremony, including choosing the type of ceremony, coffins, urns, and other details
• Preparing cost estimates, handling invoicing and payments
• Coordinating and communicating with external suppliers such as florists, congregations, religious communities, and authorities
• Acting as a representative in churches, chapels, and other gathering places in connection with ceremonies
• Handling the deceased during pickups, personal farewells, and preparations for the ceremony
• Providing support and practical guidance to relatives throughout the funeral process, from the first meeting to subsequent follow-ups

We are now looking for a colleague for our Mellersta Upper Norrland district – a large area where our offices are represented with Kiruna in the north and Östersund in the south. We envision that you can start from one of our offices in either Skellefteå, Umeå, or Luleå.

The role of mobile customer advisor means that you will be moving throughout the entire district and helping us staff as needed, so it is important that you have a positive view of traveling and are flexible in this regard. At Fonus, we work as a team and help each other, which means you will be working with colleagues at several different offices.

The position is a permanent full-time employment with a start date to be agreed upon. Fonus applies a 6-month probationary period.

What you bring with you

• Experience in service and/or sales
• Experience working with a customer focus
• Documented experience of teamwork
• Good administrative skills and familiarity with various business systems as well as the Office suite
• Have a B driver's license, access to your own car, and be comfortable driving larger vehicles

We consider it an advantage if you speak multiple languages or have experience in our or related fields.

Who we are looking for

We always focus on the customer's needs and wishes. This means you need to have a strong commitment to the customer, be confident in your skills, and approach people with care and understanding. To handle and create security in difficult situations, you need to be attentive, communicative, clear, and have an eye for detail.

Having the ability to make business decisions and work independently is also an important part of the role. We always strive to develop and improve, and therefore we believe you are curious about others' perspectives, like to change things for the better, and take your own initiatives for development. To thrive in the role of mobile customer advisor, you should be motivated by the fact that no day is the same and be prepared for sudden changes.

This is what we offer

With us, you will have the space to strengthen both your personal and professional development. We invest in skills development and have training programs for new employees and courses for those who want to specialize. Some of our other benefits include:

• Collective agreement including insurance & occupational pension
• Employee discounts
• 4,000 SEK in wellness allowance each year
• Subsidized lunch

How to apply

The application deadline is 2026-02-19, but since we review applications and invite for interviews on an ongoing basis, the position may be filled before this date.

If you want to know more about the role or Fonus, do not hesitate to contact Milad Gorgis, District Manager via email: [email protected]

We look forward to your application!

Fonus – part of Fonus economic association

We are Sweden's most hired funeral agency. With long and broad experience of all types of funerals, we are part of a large community from north to south. Since our start in 1945, we have developed with sustainability in two main areas; funerals and law. Fonus operates as an economic association and our common goal is to offer affordable and quality services. Within the Fonus economic association, in addition to Fonus, are Familjens Jurist, Momento agencies, as well as Farväl and Fondkistan.