Shift Leader at Scandic No. 53

No matter why the guest comes to us, few things are as appreciated as a friendly face welcoming them. As a Shift Leader, you act as a host alongside the rest of the hotel team and create a world-class guest experience.

During your time with us, these areas may vary as you and the business develop. With us, you will take significant responsibility for making the decisions necessary to satisfy the guest, and the teams will develop and improve working methods and service as the world changes. We believe that it is when you are allowed to develop and contribute all your skills and experience that we exceed the guest's expectations. On top of that, we have fun at work!

So bring your experiences, your commitment, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Front Office entail?

Those working in Front Office are responsible for ensuring that our guests receive world-class service. You are the spider in the web, ensuring that the guest is always the focus. You go through the arrival list and pay attention to the details. You solve most issues and are a star at turning an unhappy guest into a satisfied one. Your responsibilities also include administrative work, safety work, and sales work. The work in Front Office involves checking in and out hotel guests, welcoming them, and providing the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks related to guests and safety.

As a Shift Leader, in addition to being part of the operation, you have an overall view of the guest flow and, together with the team, prioritize tasks to ensure smooth operations and guest satisfaction. You lead and delegate work and manage staffing during your shift. If necessary, you will train new employees at the hotel and also relieve the Front Office Manager of certain administrative tasks.

The hotel is open 24/7, so it is important that you enjoy working shifts (mornings, afternoons, and weekends).

Your Competence

For this role, it is required that you have both the ability and the desire to work with operational leadership. You are confident in your leadership and possess both integrity and a sales drive. To fit into the role, we also believe that you have well-developed social skills and can handle many different things happening at the same time. It is very important that you can convey good hospitality to the hotel's guests. You are a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result.

You also have experience and knowledge in working with computers as a working tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, it is an advantage.

Information about the position:

The position is a permanent full-time employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we encourage you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to us at Scandic!

P.S. On our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us - contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD