Vacant job

About the Job

The Support Technician is responsible for technical support and management of welfare technology related to the mission of the Safety Service.

The role ensures that safety systems, digital locks, and other welfare technology function correctly and that relevant operations receive the necessary support. The mission contributes to ensuring that care recipients can use welfare technology in a safe and appropriate manner.

A typical workday consists of handling support cases that come in via phone, case management systems, or internally at the Safety Service. The handling involves troubleshooting and resolving technical incidents, as well as escalating cases to suppliers when necessary. The work is primarily conducted from the Safety Service's premises in central Gothenburg, but technical support work at home care units and our care and nursing homes may occur.

Your Main Responsibilities

• Provide technical support to home care and nursing homes regarding safety systems, digital locks, and other welfare technology
• Act as a contact function between nursing homes and suppliers of safety systems
• Be responsible for administration, refurbishment, and troubleshooting of existing welfare technology
• Provide technical support to welfare technicians during installation, service, and troubleshooting at care recipients' homes
• Conduct functional tests of updates and new versions of alarm phones and welfare technology
• Support digital locks, including access changes, new and closed cases, and user support
• Maintain ongoing contact with suppliers and contractual partners related to technology, agreements, and quality

About You

Qualifications

• At least a 3-year high school education with a focus on technology, health care, or other education deemed equivalent by the employer
• Experience working as a welfare technician or in a similar entry-level role for at least 1 year
• Familiarity with working in a support flow based on the ITIL structure
• Experienced in contact with employees, care recipients, and suppliers

We consider it an advantage if you have additional training in technology or IT, but it is not a requirement for the position.

Personal Competencies

You take responsibility for your tasks and work in a structured manner with a focus on quality and those we serve. You make independent decisions within the framework of your assignment and drive the work forward in a safe and solution-oriented manner.

You are service-oriented and attentive in your interactions, with a desire to help and create effective solutions for both the organization and care recipients. With curiosity and engagement, you contribute new ideas, see multiple possible solutions, and implement them in practice.

Other

We are Sweden's largest municipal care and nursing provider. With us, you will receive:

• An employer that promotes equal rights and opportunities regardless of background or professional competence
• Secure employment
• Meaningful work tasks
• Career opportunities and professional development
• Full-time employment with the possibility of part-time
• Good vacation terms
• Health benefits, bicycle benefits, and other discounts and offers

Read more about our benefits here (https://goteborg.se/wps/portal/start/jobba-i-goteborgs-stad/sa-ar-det-att-jobba-hos-oss/formaner-och-lon).

If you have protected personal information, please call the recruiting manager to learn about alternative application options instead of submitting an application. Otherwise, you can apply through our recruitment system in accordance with GDPR.

In this recruitment, you apply without a personal letter. When you apply, you will answer questions relevant to the position. Your answers will be an important part of our selection process. We kindly decline offers of competence mediation, advertising, and recruitment assistance. In this recruitment process, the choice of recruitment channels has already been determined.

About Us

We are a leading player in health care and nursing with high ambitions, offering many opportunities for development. We are looking for you who, together with 10,000 colleagues, want to make it possible – in both action and interaction.

We are in a future-oriented industry, and it is important to show what we stand for and what you can experience if you become part of us. It will be an exciting journey towards the world’s best city for a long and dignified life. We are Gothenburg. Welcome aboard!