Vacant job

About the position: This is a part-time job at Länstrafiken for those who want to combine customer service with studies or other employment. Länstrafiken in Västerbotten is looking for 2-3 customer service representatives for extra work as needed throughout the year. For those interested, there is an opportunity to work full-time during the summer period. You choose shifts based on your availability, but we would like you to be able to work approximately one shift per week on average. As a guideline, this usually corresponds to about 25-30 hours per month, but many who want to work significantly more. This is a part-time job that is easy to combine with studies or other employment.

Employment: on-demand/extra Location: Umeå Start: As soon as possible

About us: Länstrafiken Västerbotten is a regional company with a clear mission: to create accessibility and sustainable travel for people throughout the region. We ensure that public transport works, from buses and medical transport to special transport and the transport of essential goods. Our work makes a difference every day and is a prerequisite for people to be able to live, work, and thrive in both coastal and inland areas.

We are about 65 employees with offices in Umeå, Skellefteå, and Lycksele. With us, you will meet a reliable employer with strong cohesion and a culture where we thrive together.

Your role: As a customer service representative at Reseinfo, you will be part of an experienced team that assists travelers before, during, and after their journey. You will work where the need arises at our three workplaces in Umeå:

• Reseinfo Vasaplan

• Reseinfo NUS

• Telephone service East in the city

Customer service is open weekdays from 06:00 to 23:00, weekends from 07:00 to 23:00, and holidays from 08:00 to 21:00, which means you may have varying shifts during the day, evening, and weekends. Before you work independently, you will receive thorough training and internal education.

Main responsibilities:

• Inform, assist, and guide travelers throughout their journey

• Sell tickets

• Provide traffic information and publish traffic updates

• Register feedback and handle administrative tasks

• In the evenings and on weekends: book, coordinate, and arrange medical transport and special transport

Who do we think you are?

Requirements

• Completed high school education

• Experience in switchboard, customer service, or other service occupations

• Very good Swedish in speech and writing, good spoken English

• Good computer and system skills

• Ability to interpret and follow regulations and agreements

Meritorious

• Work experience with customer contact

Personal qualities

• Communicative and service-oriented

• Responsive, patient, and stress-resistant

• Enjoy working both independently and in a team

• Creates security through your approach and can prioritize easily when many things are happening

Especially suitable if you

• Are studying or have another primary occupation

• Have at least 1 year left of your studies (long-term commitment is an advantage)

• Can take 1-2 shifts/week when it suits you – and preferably more when possible

• Want to switch to full-time during the summer

Why Länstrafiken?

With us, you will get a part-time job where you make a concrete social contribution every day and help people travel safely and easily. You will become part of a supportive team with good cohesion, clear routines, and colleagues who are happy to share their knowledge.

For those studying, the role is a perfect complement to your education. You will develop sought-after skills in communication, service, systems, problem-solving, and information management – competencies that are valuable in almost all future professions. The role provides you with a strong foundation in customer contact and professional interaction, while also gaining experience from an organization that works closely with both society and the region.

You will also receive flexible shifts, the opportunity to switch to full-time in the summer if you wish, and thorough training that makes you feel secure in the role. Together, we create a workplace where you can both contribute and develop.

Application Northern Skill is the personal recruitment company with northern Swedish as the corporate language. We are more interested in who you are – than how good you are at writing a CV.

If you don't have the world's prettiest CV, you can always present yourself through free text in the application, a short video – or why not give us a call! We look forward to hearing from you!

Selection is ongoing, and the positions may be filled before the application deadline – please apply as soon as possible.

Questions about the position?

For questions about the work or tasks, please contact: Jessica Winsa, Team Leader – [email protected]

For questions about the recruitment process, please contact: Linus Ridderlind – [email protected]