Vacant job

Norwegian-speaking Customer Service Representative Wanted in Lund
Now you have the chance to apply for a fun, varied, and exciting position. We are looking for someone who is communicative in both Swedish and Norwegian and has a strong interest in customer service, upselling, and administration. If you love service and working independently, you have a great opportunity ahead of you. In this position, you will be offered freedom with responsibility, good working conditions, and the joy of working with several exciting and developing brands.

Job Description
As a member of the company's customer service department, you will have a varied job. You will work with customer-related issues where tasks may shift or be performed simultaneously, always using phone and email as tools. You will primarily work with incoming calls and in assignments handling insurance matters. You will be part of a team where colleagues are always available for questions, camaraderie, and support in your daily work. In the team, there is always room for laughter while professionalism and development permeate the entire organization. In this company, service and sales are a natural part of daily work and a prerequisite for delivering a good customer experience.

Responsibilities
You focus on the customer in both large and small matters and are used to being professional in your customer interactions. We appreciate when you understand the importance of accuracy and structure, as it is important to perform your daily tasks correctly from multiple perspectives.

Examples of your tasks:

• identify and resolve customer inquiries
• process and update customer records
• handle complaints, invoices, orders, etc.
• maintain price lists
• work proactively with upselling

Background
We are looking for someone who is at least 18 years old, detail-oriented, solution-oriented, and appreciates independent work. You have a strong work ethic, a flexible approach, and can naturally shift focus between different tasks. Previous experience in service and/or sales is not a requirement but is advantageous. You should have good communication skills and express yourself well in both spoken and written form. You need to be able to make yourself understood and understand Norwegian-speaking and writing customers. We are looking for someone who wants to develop in this position and sees the challenge in delivering good service to customers in all situations.

For the position, it is required that you:

• are fluent in Swedish and have a good understanding of Norwegian, or fluent in Norwegian with very good knowledge of Swedish
• have good computer skills
• find it easy to learn new systems

What can we offer you?

• Full-time position: Working hours are 40 hours per week, Monday to Friday.
• Salary: We offer a monthly salary of 24,482 SEK/month, in addition to this, a language supplement of 2,400 SEK will be added.
• Thorough training and coaching: You will receive comprehensive training and ongoing follow-up with support from a coach who helps you develop and succeed in your role.

Training will start as soon as the recruitment process is complete. You will be employed by Barona with additional benefits through a collective agreement. The position is full-time and starts immediately. The assignment initially runs for 6 months with a chance of extension, with the goal of the position transitioning to a permanent employment with the client. Once you are familiar with the tasks, there may be an opportunity to work partially from home.

More information about the company will be provided during the interview. Interviews are held continuously, and the position may be filled before the application deadline, so please submit your application as soon as possible!

Please note that we do not accept applications via email, but for questions regarding the position, please contact Elin Nilsson at [email protected]

Welcome with your application!

About Barona
Barona is an international group with offices in 10 countries. In Sweden, we have offices in Stockholm, Gothenburg, Malmö, Falun, and Strömsund, providing solutions in workforce supply across the country. We offer our clients a visionary and future-oriented partnership and our employees exciting opportunities at all stages of their careers. Since our start in Finland in 1999, our success has been built on our entire organization being customer-oriented and challenging traditional thinking regarding service offerings and business development. Through our focus on innovation and digitalization, we can always stay at the forefront of modern recruitment.
Read more at https://barona.se/om-barona/

INDGEN