Vacant job

Do you want to be part of a company that does what everyone else does and a little more? That can do what everyone else can and a little more?

Optileks AB operates as a supplier to the optical industry, primarily regarding lenses but also eyewear frames. The company has its roots back to 1975 and has its headquarters in Rättvik with a turnover of approximately 70MSEK. Optileks has experienced positive revenue growth over several years and has also driven sales in the rest of the Nordic countries, especially in Norway and Denmark, where it has recently hired local sales managers responsible for developing sales and organization.

In 2022, Optileks AB entered into a joint venture with the global player, Shamir Opticals Ltd, (www.shamir.com) and is committed to continuing to develop our business through complementary product portfolios.

Optileks has a portfolio of frames, licensed brands, house brands, and distribution brands, such as BlåKläder, Norr, TripleX, Nano - indestructible children's frames.

"We do what everyone else does and a little more, we can do what everyone else can and a little more…"

About the position

As a customer service employee, you will assist our customers with order management, product information, delivery and invoicing inquiries, support, and other customer service matters. It is crucial that our customers feel warmly and professionally welcomed and receive competent assistance. Since much of the customer contact occurs via phone and email, it is essential that you feel extremely comfortable speaking on the phone, have a positive demeanor, and can engage with all types of customers and inquiries, and express yourself naturally and correctly in writing.

To prepare you in the best possible way for this, you will undergo an introduction at the beginning of your employment.

We believe you have the following skills and qualities

We are looking for someone who always prioritizes satisfied customers and has the desire to provide the best possible service. As a person, you are a social team player who spreads positive energy around you. You are motivated by working with people daily as you have regular contact with both colleagues and customers. You have the ability to prioritize what needs to be done first and take responsibility for completing your tasks.

To succeed in this role, you possess the following qualities:

• Positive attitude
• Outgoing personality, good at building relationships with customers
• Goal-oriented and self-driven
• Structured and focused
• Communicative
• Experience from the optical industry, such as optical assistant/store salesperson/customer service, etc.

Selection is ongoing, and the position may be filled before the application deadline. Therefore, apply today!