Vacant job

Have you previously worked with the phone as your primary work tool and are passionate about customer service? Do you want to be part of a global and dynamic company? If you are also a solution-oriented and driven person – you might be the one we are looking for!

About the position

At Perido, we are now looking for a customer service representative for our client, a global company operating in business, marketing, and credit information. You will be part of a close-knit team whose main responsibility is to provide high-quality service and support to corporate clients, focusing on achieving high quality goals such as customer satisfaction, short handling time, and a deep understanding of their customers' needs. The position is located at the client's office in Stockholm, where the work is done on-site.

Your responsibilities

In this role, your mission will be to strive every day to simplify and improve the daily lives of the company's customers. Together with your colleagues in the team, you will ensure that the customer receives a professional and pleasant response via phone, email, and chat. You will help the customer find the right solutions and resolve issues related to credit and selection services. Customer service is the heart of the company, and you are the customer's voice into the organization as well as the company's face to the customer. You will collaborate with internal teams to ensure that customers' needs are handled in the best possible way.

Your daily tasks include:

• Handling cases related to invoice inquiries, such as explaining invoices, sending invoice copies, and communicating with the finance department
• Managing customer order disputes, such as disputing an invoice or when a customer believes they have been incorrectly charged for a product
• Providing support regarding the company's services and products

Your qualities

To succeed in this role, we believe you are passionate about providing the best possible service for each unique customer. You are a responsible problem solver who enjoys diving deep into complex issues. We see that you thrive in an environment where there is a lot going on, you can maintain a high work pace, and together with your colleagues ensure a positive work climate. Furthermore, we see that you are used to and comfortable working with the phone as your primary work tool and are proficient in English as you will be working in a global company.

Is this position for you? We warmly welcome your application today!

Qualifications:

• Experience in customer service or another service profession where you have worked in various systems
• Comfortable communicating via phone
• Good computer and system skills and feel secure in a Microsoft-based environment
• Fluent in both Swedish and English, spoken and written

Meritorious:

• Experience in customer service within finance, banking, or credit
• Worked in Salesforce or similar CRM systems

Scope and start date

Full-time, consultancy assignment for 6 months. Immediate start.

Application

Applications are made on our website perido.se/. Click the apply button in the ad for the current position and fill in your details and attach your CV. We recommend that you submit your application as soon as possible as selection is ongoing. Please note that certain information regarding the assignment and/or the client company may have been deliberately omitted from the ad; you will receive all the information you need only upon contact with the responsible recruiter.

If you still haven't found the answer you are looking for, feel free to contact us at [email protected], and one of our recruitment communicators will respond to you. Always include the job reference number 35627 in the subject line. Please note that we only accept applications through our website and that we cannot respond to inquiries about your status in the process.

About Perido

Why are we called Perido? It comes from the Latin word Peridoneus, which means “well-matched.” Matching our consultant's skills and career direction with our clients' needs is what we do best! Perido is a consulting and recruitment company in the white-collar sector that helps you take the next step in your career, and our vision is that everyone should thrive and be engaged at work. We have steadily grown since our start in 2003 and have over 1500 employees across the country, of which about fifty work in our offices in Stockholm and Gothenburg. As a consultant with us, you become an important part of our organization, and you grow with us by contributing your skills to our clients' organizations. Read more about us at Perido: https://perido.se/om-oss/.