IT Technician and Service Employee

We are now looking for an engaged and service-oriented IT technician and service employee on-site for our internal customer service and our team for Digital Workplace and support. The position is located in Östersund.

You will be part of the internal customer service function Bikupan, where you will share tasks with colleagues in Digital Workplace and with staff from the Service Unit. Together, you will daily receive and handle internal inquiries from the employees of the Swedish Environmental Protection Agency, both within IT and in other administrative support and service areas.

You play an important role in ensuring a stable, secure, and well-functioning IT environment. The work is varied and combines technical support with administrative and practical tasks.

The nature of the work requires flexibility, humility, and the ability to collaborate. You share responsibility for the division of labor in the group and actively contribute to good cooperation.

The role involves a number of trips per year to our Stockholm office.

Responsibilities

As an onsite IT technician / IT support, you will among other things:

• Provide technical support on-site to the agency's employees
• Troubleshoot and resolve issues related to clients, mobile devices, meeting room technology, printers, networks, and peripherals
• Install and configure computers, mobile phones, and other IT equipment according to the agency's guidelines
• Manage cases in the case management system
• Collaborate with internal IT functions and external IT providers
• Participate in rollouts, upgrades, and other IT projects
• Issue and administer access cards
• Administer and provide support in various internal systems, such as for digital signing, survey tools, conference invitations, purchasing, invoice management, time reporting, and travel booking.

Requirements

We are looking for someone who has:

• High school education with an IT focus or equivalent competence
• Experience working with IT support, for example as an IT technician or in a similar role
• Good knowledge of Windows 11 and Microsoft 365
• Good knowledge of managing mobile devices
• Good knowledge of meeting room technology
• Experience with Active Directory and case management systems
• Very good ability to communicate in Swedish, both spoken and written

Meritorious

• Experience working in the public sector
• Knowledge of ITIL or similar frameworks
• Experience with SCCM, Intune, or other client management tools
• Knowledge of GDPR, the principle of public access, and data protection regulations

Personal Qualities

We place great importance on personal qualities and are looking for someone who has a positive, helpful, and service-oriented attitude. You are confident and calm even in stressful situations and have an easy time meeting people in a professional manner. You work in a structured way, have good order around you, and can plan and prioritize your work effectively.

You are communicative and pedagogical, with the ability to explain technical issues in a clear and understandable way. At the same time, you are solution-oriented and humble, and do not hesitate to take on both practical and administrative tasks when required by the business.

To thrive in the role, you need to be self-sufficient and confident in handling cases on your own, while also enjoying working in a team. You appreciate being physically present at the workplace and see meeting users as a natural and important part of your work.

About the Employment

• Employment Type: Permanent full-time (starting with a probationary period)
• Location: Östersund
• Start Date: According to agreement
• Salary: Individual salary setting

Application

When you apply, you will need to answer a number of selection questions related to the requirements profile in the ad. Your answers will be used as part of the selection process and may determine whether you proceed in the recruitment process or not. Therefore, it is important that you answer as thoroughly and clearly as possible. We do not use cover letters in the selection process, as we want to focus on your experience and competence, which contributes to a more efficient and fair recruitment process. In your application to us, you only attach your CV.

Warm welcome with your application by February 19th

Contact

If you would like to know more about the employment, please contact Unit Manager Petra Römer

You can also contact our union representatives for Saco-S or ST. All can be reached via customer service, phone number 010-698 10 00.

Why Work with Us?

The Swedish Environmental Protection Agency values a sustainable work life and a good work environment. We offer our employees good opportunities for remote work, occupational health care and employee support, wellness hours and wellness grants, as well as various activities through our sports and outdoor association and cultural association. Welcome to our modern offices in an organization with an important mission. We are a workplace with friendly colleagues and an attentive leadership where we gather around our overarching mission aimed at improving the environment for current and future generations.

The Swedish Environmental Protection Agency is growing – do you want to contribute? The agency is in an exciting phase of development. The government has announced increased appropriations and new assignments, which gives us the opportunity to invest for the future. Therefore, we are looking for new employees in several areas. With us, you will have the opportunity to contribute to a sustainable and robust society.

About the Swedish Environmental Protection Agency

The Swedish Environmental Protection Agency is a government agency for climate and environmental issues. We work on behalf of the government within Sweden, within the EU, and internationally. The agency drives and coordinates environmental work in Sweden. We contribute to a robust and sustainable society.

The agency is responsible for issues related to climate and air, land, biodiversity, contaminated areas, recycling and waste, resource efficiency, environmental monitoring, hunting and wildlife, as well as environmental research. The agency's areas of responsibility are integrated into other important societal issues and therefore contribute to the overall development of society. The agency also works to strengthen society's preparedness.

The Swedish Environmental Protection Agency strives for a workplace characterized by equality and diversity. We see that employees with different backgrounds and experiences are an important prerequisite for this.

In preparation for the recruitment work, we have taken a position on recruitment channels and marketing and therefore request no contact with media sellers, recruitment sites, and similar.