Summer Job as Service Officer in Halmstad

We are now looking for someone to help us during the summer holiday period in the role of service officer at the service office in Halmstad.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work is to guide customers in using the e-services of collaborating authorities and finding information on websites. In your role, it is important that you listen actively, adapt your response to the customer, and have a pedagogical approach.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside each day to read up on the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, which can sometimes happen at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A current or completed academic education of at least 180 credits or equivalent knowledge obtained through work experience
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information searching and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The employment is temporary during the period of June - August. The position is 100%. Start date by agreement. The position is located at the service office in Halmstad. We do not have the opportunity for remote work. Travel may occur.

Welcome with your application including CV and cover letter by February 8. To ensure a fair and accurate assessment, it is important that you provide the year and month for each employment and a brief description of the tasks. If that information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 8 - 9 in Halmstad.

Swedish Public Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish Public Service Center is tasked with making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career development, wellness grants, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we follow six principles to live up to good administration that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The head office is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

The Swedish Public Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and kindly request no contacts from media and recruitment companies.