Do you want to create fantastic customer experiences?

At Releasy, you will be part of delivering first-class customer service and developing in an environment where we uplift each other. Does that sound like something for you? Then you are welcome to apply!

About the role

As a customer service representative, you will represent our client Färdtjänst. Färdtjänst is a transportation service offered to individuals with disabilities or other difficulties that limit their ability to travel independently or use public transportation.

Your role includes:

• Providing service to Färdtjänst travelers via phone and email
• Answering questions, receiving feedback, and resolving issues regarding travelers' journeys, invoices, etc.
• Färdtjänst is a broad assignment with potential opportunities for further development within second line support, etc.

Employment type: Permanent employment with a 6-month probation period.

Training: Basic training for 20 days combined with practical work.

Salary: Fixed monthly salary.

Working hours: Working hours are scheduled within Färdtjänst's opening hours, which are Monday to Friday from 07:00 to 20:00.

Start: Training begins on 16-02-2026, which is also the start date for employment.

We are looking for someone who:

• Speaks and writes fluent Swedish
• Speaks English at a basic level
• Has good computer skills and preferably system competence
• Experience in service or care is an advantage, but not a requirement

We are looking for someone who has a natural ability to meet people in difficult situations and find solutions to problems. The customer group requires that you are attentive, patient, and respectful of individual needs. Since we perform assignments for a government agency, you need to be professional and have a good understanding of the importance of high confidentiality. At Releasy, we actively work with follow-up and development to ensure first-class service, which means you need to thrive in a goal-oriented environment.

Releasy offers:

• Secure employment with collective agreements and pension
• Career opportunities through Releasy's career ladder and internal development programs
• Health benefits and other perks for your well-being, such as discounts at local gyms
• Our office in Mjärdevi has good bus connections to Norrköping and Motala, as well as free parking

Ready to take the next step?

Submit your application today! We process applications continuously, and the position may be filled before the application deadline.

Releasy uses a structured recruitment process to ensure fairness and quality. The process starts with selection questions to check basic requirements. This is followed by a background check that you will be informed about before you decide whether to share it with us. Background checks are conducted to create a safe working environment for both customers and employees. Automated systems may be involved, but all decisions are made by people.

If you proceed in the process, you will be invited to an interview, work tests, and digital reference checks to get a comprehensive picture of your competence.

If you have questions about the position, please contact the responsible recruiter at [email protected] (mailto:[email protected])

We handle recruitment internally and kindly ask recruitment agencies not to contact us.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecom, media, e-commerce, travel, and public services. Releasy manages its clients' customer service and sales across all channels, including social media, chat, email, and phone. We have over 40 years of experience in the industry and approximately 1500 employees in Sweden, Norway, and Finland.