Junior Customer Success Manager at Inkopio

Are you ready to develop alongside an innovative company leading the way in digital consulting procurement? Inkopio is looking for someone who is passionate about helping customers and wants to be part of a wonderful team working from a beautiful office in central Stockholm. Inkopio is primarily looking for personality and someone who fits into their team, so if you have curiosity, drive, and want to grow - apply now!

ABOUT THE POSITION

As a Junior Customer Success Manager at Inkopio, you will have a unique opportunity to kickstart your career at a Swedish SaaS company that digitizes consulting procurement for both the private and public sectors. Here, you will become a crucial part of an exciting growth journey in the Nordics and work closely with clients ranging from banking and industry to regions.

Your journey begins with a clear onboarding process where the goal is for you to quickly become proficient with the product, learn to understand the customer's business in depth, and create ambassadors who want to grow together with Inkopio. You will nurture relationships with some of the company's most important clients and act as an advisor to help them solve their specific challenges. The work is varied and involves driving onboarding and implementation, conducting engaging training sessions and workshops, advising on new functionality and best practices, as well as resolving support issues in a smart and quick manner.

By understanding the unique needs of customers, you contribute proactive improvements that create real business value. This is a role for you who is passionate about customer satisfaction and has a natural drive to help companies become more efficient through modern technology.

Inkopio is a wonderful group of experts who have a great time at work. They sit in a beautiful office in central Stockholm and value community and health, including Wednesday runs for those who want and monthly AW gatherings. Here, you will have great freedom, a lot of responsibility, and a team that always supports you.

You are offered

• 💥Security: Fixed salary with the possibility of a variable part, occupational pension, and wellness allowance.
• 🌟Onboarding: A 30/60/90-day plan for a secure start towards your own customer responsibility.
• 🚀Development: Great opportunities to grow into senior or specialized roles.

JOB RESPONSIBILITIES

Responsibilities

In the role of Junior CSM, you will work proactively to create value in the customer's daily operations. Your main responsibilities include:

• Ensuring onboarding: Responsible for a structured and smooth implementation of the system for new customers, users, suppliers, and integrations.
• Driving training and adoption of key features (e.g., requests, contracts, onboarding, cost reporting, invoicing, and evaluations).
• Understanding customer needs, prioritizing issues, and collaborating with the product and tech team to ensure quick and effective solutions.
• Preparing and conducting operational, tactical, and strategic meetings where you act as an advisor in the customer's business.
• Acting as a link between customers and partners (e.g., consulting brokers) and handling incoming support issues in the customer's delivery flow.
• Creating guides, documenting processes, and hosting webinars to spread knowledge and build a strong customer community.

WE ARE LOOKING FOR YOU WHO

In this recruitment process, we place great importance on your personality. To succeed in the role, you are a self-driven team player who is passionate about creating long-term relationships and has a natural ability to turn customer challenges into concrete solutions. You thrive in a role where customer contact and personal development go hand in hand, and you feel comfortable working methodically towards clear goals. We also see that you have a natural curiosity about how technology can be used to simplify and create business benefits for the customer.

We are looking for someone who meets the following requirements:

• 0–2 years of experience in a customer-facing role (e.g., SaaS, support, service, or procurement).
• Has a burning passion for creating customer relationships, understanding their business, finding unique solutions, and creating ambassadors.
• Has a strong personality and shares our values: Customer obsession, Commitment, Transparency, and Be nice.
• Comfortable in customer dialogue, in Swedish & English, and translating needs into clear actions.

It is a merit if you have:

• A post-secondary education in, for example, technology, computer science, or economics.
• A technical interest and a good ability to quickly understand new systems.
• Experience in customer relations, problem-solving, consulting industry, and/or procurement.
• Good system understanding and have worked in HubSpot, Jira, ServiceNow, or similar.

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

In this process, a background check will also be conducted on the final candidate.