Join Our Client's Customer Service Team

An agile company in the insurance industry, located in newly renovated premises in Södermalm. Here, you will have the opportunity to develop in a customer-oriented role where simple, curious, and personal dialogue is at the forefront.

ABOUT THE POSITION

We are looking for a Customer Service Representative on behalf of our client. The assignment is full-time, with an immediate start and runs until August with a chance of extension.

This is a consulting assignment where you will be employed by Academic Work and work as a consultant for our client. Read more about our consulting offer.

RESPONSIBILITIES

Job Tasks

In the role of Customer Service Representative, you will have a central function in the daily operations. You will work closely with customers and advisors and be responsible for service and administration that creates direct value. The emphasis of the role is primarily on telephone service, combined with insurance administrative tasks.

Your tasks will include:

• Managing insurance administration such as new contracts, notifications, changes, and payments
• Handling calls and emails to and from customers
• Working with the onboarding and offboarding of insurances
• Monitoring and managing power of attorney responses from advisors
• Ensuring good service and contributing to efficient workflows

WE ARE LOOKING FOR YOU WHO

• Has excellent knowledge of Swedish, both spoken and written, as it is used in daily work
• Is comfortable using the phone as the primary work tool
• Is confident in written communication
• Has good computer and system skills
• Has work experience in service

It is a merit if you:

• Have knowledge of Lumera (an insurance handling system)
• Have experience in a similar role

To thrive and succeed in this role, you are comfortable on the phone and enjoy working in a service-oriented manner. You are communicative, structured, and take responsibility for your tasks, while also being easy to collaborate with others. You are unpretentious and curious, willing to ask questions and share your knowledge. You drive your work forward independently and thrive in an entrepreneurial environment where it quickly goes from idea to action.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will remove the advertisement when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Our client is an agile company with 75 years of history in the insurance industry, passionate about being involved and making a difference for their customers. They strive for a culture where simple, curious, and personal dialogue with customers and colleagues is central, characterized by an unpretentious and caring approach.