Vacant job

About the Job

Do you want to help create the world's most advanced customer service system — a platform that automates all channels with AI, delivers smart handover to humans, and sets a new global standard for customer service?

If so, this is the place for you.

With us, you will build solutions that are intelligent, scalable, and future-proof — while adhering to the KISS principle to keep our systems understandable, robust, and easy to develop further.

About Us

Customer First is on a powerful growth journey. Our vision is clear: To become the world leader in customer service systems.

To achieve this, we use some of the world's leading AI models: OpenAI, Claude, Gemini, Llama, Mistral, and more.

They drive analysis, automation, routing, quality assurance, and interaction flows across all our channels — chat, email, social media, telephony, and more. When AI is not enough, a seamless handover to humans occurs.

Internally, we work AI-first with modern tools like Cursor, allowing us to develop faster, more structured, and with higher quality.

We build with a focus on clean code, scalability, and simplicity — always guided by the KISS principle.

This is what you will do

• Develop applications for both customers and our own AI-driven SaaS products.
• Create features that automate customer communication across all channels with smart fallback to human agents.
• Write clear, robust, and easily understandable code that follows KISS and is structured for global scale.
• Build and improve AI flows together with advanced language models.
• Take responsibility throughout the development chain and shape core features of our platform.
• Work in an environment where AI is integrated into design, development, testing, and optimization.

Your Skills

We do not require formal education — drive, curiosity, and the ability to think smartly weigh heavier.

It is good if you can:

• HTML & CSS
• TypeScript
• Node.js
• Vue
• MySQL
• Git

Swedish is required. English is a plus.

Who We Think You Are

• You believe AI and automation are the future — and want to work where it happens.
• You care about code quality, simplicity, and scalable architecture.
• You enjoy using tools like Cursor and like to work AI-accelerated.
• You thrive on responsibility, pace, and making a real impact on a product.
• You want to help build the world's best customer service system, where innovation and simplicity go hand in hand.