Vacant job

Do you want to work at the heart of IT support and make a real difference in users' everyday lives? Our client is now looking for four experienced IT Support Technicians for their service desk. Two positions are located in Mölndal and two in Borås.

About the role

As an IT Support Technician, you are the first point of contact for users who need help with IT-related issues. You work service-oriented and solution-focused via phone, chat, and service portal, where you troubleshoot, guide, and ensure that the business can continue without unnecessary interruptions.

You handle everything from login issues and client questions to applications and permissions – always with a calm demeanor and clear communication. In more complex cases, you collaborate with other support and specialist functions until the issue is resolved completely.

Your tasks

• Receive and manage support cases via phone, chat, and portal

• Troubleshoot and resolve common IT problems in areas such as:

  • Windows environment

  • Microsoft 365

  • Client and mobile IT

  • Networks, permissions, and business systems

• Guide and support users in a pedagogical and reassuring manner

• Drive cases to closure and work proactively with root cause analysis

Who are you?

You are an experienced support technician who enjoys a role with a lot of contact with people. You are communicative, structured, and have a genuine interest in service and technology. You find it easy to explain technical problems in an understandable way and build trust in every interaction.

Required qualifications

• Post-secondary education in IT/technology or several years of relevant work experience

• Experience in technical support, preferably in first or second line

• Familiarity with support via phone

• Excellent communication skills

• Very good Swedish in spoken and written form

Preferred qualifications

• Experience from larger organizations

• Previous work in public sector or complex IT environments

Additional information

• Number of positions: 4 with placement in Mölndal or Borås

• Assignment period: February 1, 2026, to December 31, 2026

• Possibility of extension: up to 24 months

• Remote work: No, all work is done onsite

Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company – quickly and efficiently. Our main focus is in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries.

Although we are a relatively new player, we have already built trust with many of Sweden's largest companies and work both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us a natural partner for companies looking to stay ahead in their recruitment.