Vacant job

IT Staffing is a social and personal IT consulting company where we value the individual employee. If you have the right qualities - social, driven, and competitive - we can provide you with the right conditions for a fun and stimulating job as a consultant for one of our clients. IT Staffing is a subsidiary of the IT consulting company Xperta AB, specializing in IT infrastructure.

Who are you?

We are looking for someone with a strong customer focus who enjoys providing professional service. You are a quick learner and can quickly familiarize yourself with new systems and technologies. Furthermore, you need to be able to adapt to different customer needs to solve their problems. As a person, you are cheerful and social, and you find it easy to collaborate with others. We prefer that you thrive in a fast-paced environment and can handle multiple cases and processes simultaneously. In this position, we place great emphasis on personal suitability.  

About the position

As a support technician for our client in the gaming industry, you will take significant ownership to ensure smooth operations and support for the organization. You will be the spider in the web for all IT-related services, from case management to user communication. The role involves a great deal of personal responsibility and the opportunity to positively influence the client's IT environment.

This is a consulting assignment for 6 months, with good chances of extension.

You are offered

• We offer you an exciting role with great opportunities for professional development.

• Experience from an exciting company with a creative work environment and a good team spirit.

Job responsibilities

In this role, you will be key to a well-functioning IT environment, where you handle support cases, administer systems, and ensure a high level of service for all employees. You will have the opportunity to take responsibility and contribute to a positive user experience.

• Manage network configurations and connections.

• User management in Slack and Google Workspace.

• Installation and troubleshooting of software and hardware.

• Create and update process guides.

• Communicate information about new processes to the organization.

We are looking for someone who

• Has previous work experience as a support technician or equivalent.

• Good understanding of Windows infrastructure and client management.

• Good understanding of networks.

• Experience in software installation and hardware ordering.

• Fluent in Swedish and English, both spoken and written.

• Strong communication skills and service orientation.

It is a merit if you have

• Experience as a team leader in IT support.

• Knowledge of Jira and the ITIL framework.

• Experience with Entra and Intune.

• Interest in gaming.

• Hyper-V

To succeed in the role, you have the following personal qualities:

• Helpful

• Social

• Stable

• Responsible