Vacant job

Klang.ai is a privacy-focused AI service that helps organizations document conversations and meetings in a secure and efficient manner. Our solution is used by businesses with high demands for privacy and compliance, such as the public sector, legal, and insurance.

In this role, you will be the hub between our customers and our product. You will ensure that each customer gets started quickly, derives maximum value from Klang, and experiences clear benefits in every interaction.

Specific Customers

• Guide customers through onboarding and activation in different parts of the product
• Help them gain concrete benefits from the start and continuously
• Become an expert on Klang and our various workflows

Customer Dialogue and Support

• Manage daily contact with customers – quickly, clearly, and solution-oriented
• Capture needs and questions, and suggest smart working methods
• Identify patterns and take initiatives for improvements

Guidance and Self-Service

• Create guides, templates, and walkthroughs that enable customers to be self-sufficient
• Contribute to streamlining our support and improving the customer journey

• Have experience in customer relations, preferably in CS, support, or SaaS
• Have good technical understanding and find it easy to learn new tools
• Communicate clearly and simply – both in Swedish and English
• Are structured and can handle multiple customer dialogues simultaneously
• Have a strong drive to create value in every interaction
• Are keen to identify patterns and improve processes when needed
• Think one step ahead – and solve problems before they arise
• Have an interest in AI and new ways of working

Klang is a rapidly growing AI company that prioritizes privacy and security for customers who need it most. You will have a role with a clear impact on both customer experience and product development. It’s a small, focused team with a fast pace and strong commitment.

Does this sound like you? Don’t wait to apply! We are working with ongoing selection, and the ad may be taken down before the closing date if the position is filled.