Vacant job

Are you fluent in both Swedish and Norwegian? Do you want to kickstart your career in customer service in a young and social team?

Then apply for the role of Customer Service Representative at Senzum in Linköping!

About the position

We are now looking for someone who is fluent in both Swedish and Norwegian to join our team in Linköping. Here you will have the chance to work in a modern and flexible work environment with great colleagues, where service orientation, communication, and teamwork are in focus.

Whether you are at the beginning of your career or just want to try something new, this is a perfect opportunity to develop within customer communication and gain valuable experience in a growing company.

Responsibilities

As a customer service representative, you are the face of Senzum. You will:

• Assist our customers' customers via phone, chat, and email – primarily in Norwegian but also in Swedish
• Be a problem solver who makes the customer feel seen and satisfied
• Work in various systems and ensure everything runs smoothly behind the scenes
• Collaborate with an engaged team that supports each other

A typical day with us

You start the day with a cup of coffee and a quick check-in with the team. Then you log into your systems and begin taking calls from customers who need your help. Between calls, you respond to emails and update cases in the system. We work together, support each other, and make sure to have fun along the way!

We are looking for someone who

• Speaks Norwegian, Swedish, and English fluently in both speech and writing (requirement).
• Is social, communicative, and solution-oriented.
• Has the right attitude and is interested in developing.
• Takes personal responsibility and ownership of your tasks.
• Sees your own role in the team and contributes to the group's success.
• Is punctual and keeps your promises.
• Has computer/system skills (meritorious, but not required).

No previous experience in customer service? - No problem, we will train you!

We offer

• A young and dynamic team with a lot of openness.
• Coaching leadership and internal training
• Development opportunities within customer service and other parts of the company.
• A workplace where community, energy, and optimism for the future are in focus.
• Exciting assignments for well-known brands from all over the Nordic region.
• Collective agreement
• Wellness allowance, after-work events, and much more!

Information:

Employment type: On-call employment with hourly wage

Salary: Fixed hourly wage according to collective agreement

Workplace: Linköping

About us

We are Senzum – experts in customer service since 1994. Our headquarters is located in Linköping, and we are a growing company where exciting things happen every day. We deliver the future of customer service to well-known brands from all over the Nordic region. With us, you will have the chance to work with innovative solutions and be part of a culture characterized by development, energy, and collaboration.

Other:

In this process, we conduct background checks via bakgrundkollen.se before employment.

The selection process is ongoing, which means that the ad may be removed before the application deadline, so apply today! If you are shortlisted for the position, we will contact you for a first digital interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

At Senzum, we work with unbiased recruitment and use digital tools to ensure a fair and efficient recruitment process. By using digital technology and objective methods, we strive to find the right person for the right place in our organization.