Vacant job

The journey to some of Sweden's top attractions often begins with a contact with us at Nöjesbokningen. Here we provide our guests with the absolute best possible service and information so that they can have an unforgettable experience once they arrive. The work at Nöjesbokningen involves answering phone calls, emails, and messages via social media, booking experiences, identifying unconscious needs, providing support to guests who need help, and informing about Parks and Resorts products and offerings.

Who are we looking for?

No prior knowledge of customer service or support is required for this role - you will receive thorough training when you start the position with us. We are looking for someone who enjoys speaking on the phone as most of our guest interactions occur over the phone. You want to provide each guest with the best possible service. You have excellent communication skills and can remain calm even when the work pace is high. Furthermore, you are flexible and can work independently in an open office environment. You feel comfortable communicating in both Swedish and English, both verbally and in writing. Additionally, you have good computer skills as we work daily in many different types of systems.

More about the positions

You will be based at Kolmården Zoo but will work with products and offerings from several of our parks: Gröna Lund, Skara Sommarland, Furuviksparken, and Kolmården. The positions are seasonal employment and run from February to October with excellent opportunities for extension. We have varying start and end dates during this period. Work occurs on weekdays, evenings, weekends, and public holidays. You will work approximately 30-40 hours/week. During the summer months when many others are on vacation, we have the most to do, so you should be able and willing to work during these months. Salary is applied according to our collective agreement Gröna Riksen between HRF and Visita.

Why should you apply to us?

Kolmården Zoo is a unique workplace with fantastic colleagues and proximity to all the world's animals just around the corner. A few minutes' walk from the office, we have Europe's best wooden roller coaster. Why not end your workday with a ride? Your workplace is in an open office landscape at our headquarters, located at the main entrance. The job is also suitable for those who do not have their own car as public transport stops right outside our entrance. With us, you are given opportunities for development through our service training, and many employees develop into leaders through our leadership program. For those who thrive, there are also great opportunities for longer seasons and the possibility to return to us for several seasons. At Nöjesbokningen, you book experiences for our guests to look forward to and long to return to – you contribute to creating fantastic memories.

Selection is ongoing, so please send in your application today! We only accept applications via our website, Jobba hos oss - Parks and Resorts, not via email. In this recruitment process, we have carefully selected recruitment channels and kindly decline all offers of advertising and recruitment assistance.

Warm welcome with your application!

Kolmården is the largest zoo in the Nordic countries and one of Sweden's most popular destinations. Kolmården has about 50 different animal species and runs various research and conservation projects. The zoo serves as an educational resource for Sweden's schools and is a member of the Swedish Zoo Association and international industry organizations EAZA, WAZA, and IUCN. Each year, the park and the Wilderness Hotel together employ over 1,200 people for all of Kolmården's seasons and are visited by about 750,000 guests.

Kolmården is part of Parks and Resorts, the leading player in the experience industry in the Nordic region. The group also includes some of Sweden's most popular destinations; Gröna Lund, Skara Sommarland, and Furuvik. Parks and Resorts is a family business that invests all surplus back into the continued development of the business.