Vacant job

About the Role

We are looking for a 1st Line Support Technician for our client, who wants to become an important part of their support team and ensure that customers always receive quick, professional, and reliable assistance. In this role, you will be the customer's first point of contact and the one who creates a positive experience from the start. You provide a solution-oriented, secure, and professional approach – whether the issue is simple or more complex.

You will work closely with internal teams such as 2nd Line and the service department, acting as a central link to ensure that each customer receives the right support at the right time.

The office is located in central Stockholm and the work is done on-site. This is a direct employment with the client company, where we support them throughout the recruitment process.

Your responsibilities will include:

• Receiving, registering, and following up on customer cases via phone and email, with clear documentation.
• Providing solutions and support within 1st Line, as well as escalating cases when necessary.
• Performing initial troubleshooting, simple installations, and operational routines such as configuration and dispatch.
• Following up on cases and ensuring customers are kept updated.
• Collaborating with colleagues, sharing knowledge, and contributing to improvements in the support processes.

Qualifications

In this role, we would like you to have the following:

• Experience in customer management, preferably via phone.
• Good computer skills and a strong interest in IT.
• Fluent Swedish in both spoken and written form.

Meritorious:

• Some years of experience in 1st Line support or a similar technical role.
• Knowledge of POS systems, networks, or Windows environments.
• Previous work experience in retail, service, or technical professions.

Who are you?

We are looking for someone who is solution-oriented and always puts the customer first. You communicate clearly, calmly, and pedagogically, and take responsibility for your cases from start to finish. You are proactive, contribute to a positive team spirit, and are happy to assist colleagues when needed. Reliability, punctuality, and a willingness to follow and develop routines come naturally to you, and you always strive to deliver high quality in everything you do.

More about the employment

• Start: At the turn of the year
• Employment type: This is a direct employment with the client company, where we support them throughout the recruitment process.
• Working hours: Full-time, 40 hours/week, Monday–Sunday with varying working hours between 06:00–22:00.
• The office is located in central Stockholm and the work is done on-site.

Does this sound like you? We look forward to receiving your application! The selection process is ongoing, and the position may be filled before the application deadline.

The Place – Sweden's only Worklife Partner

For those seeking a new job, The Place is your safe point. In this recruitment, our competent recruitment consultants handle the process, from interview to job offer. You will then be employed by the client company. We are proud of our excellent collaborations with a large number of interesting and exciting companies – and that means many career opportunities for you!