Vacant job

"The best part of my job is solving complex problems and truly helping customers get the most out of their business system. Every day is a new challenge that allows me to grow and learn more." This is how one of our colleagues describes why the role is so rewarding here at Fellowmind and in our Managed Services team.

As part of our Managed Services team, you will work with existing customers after the implementation phase of Business Central. We don’t just call it support – for us, it’s about creating real value for the customer. This is where we ensure that their investment delivers full effect by optimizing processes, solving problems, and ensuring that the system operates at peak performance.

In this role, the focus is on advanced support and troubleshooting in Business Central. You will handle complex cases, analyze problems, and find solutions that make a difference for the customer’s business. The role also means that you are an important part of the customer's continued development.

Examples of tasks:

• Advanced support and problem-solving in Business Central, primarily within inventory and logistics flows but also other parts of the system.

• Troubleshooting and analysis of complex cases.

• Participate in upgrade and integration projects.

• Testing, parameter setting, and data migration.

• Documentation of solutions and processes.

• Proactively identify customer needs and contribute improvement suggestions.

• Support and coach customers in their business processes.

Based on our values – Always personal, Better together, Serious about fun, and Act with courage – we are a support throughout the entire process and the customer's continued growth.

Our customers are small to medium-sized companies across various industries, with the majority operating in the retail sector.

We believe you have experience from a similar role focusing on advanced support or as an application consultant within Business Central or NAV as it was called in previous versions. Another option is that you have worked on what we call the “customer side” in a role such as system administrator or Super User at a company that has Business Central.

We hope you have:

• Experience in troubleshooting and problem-solving in Business Central.

• Good understanding of business processes, especially within Supply Chain.

• Ability to communicate business-oriented and pedagogically.

• Service mindset and proactive working approach.

• Fluent in Swedish and English, both spoken and written.

Educationally, we believe you have a background in computer science, economics, or logistics.

To those who make it through the eye of the needle in our recruitment process, we offer (besides a fantastic growth journey) what we would like to claim is:

I know! Every company with an ounce of self-respect says the same thing; employees are the most important part of the business, we are a values-driven company, and so on… but is it so FOR REAL? I would at least like to claim that, and here’s a bit about what is offered with us;

• A company where we have skipped as many written rules as possible. With us, we assume that everyone is adults, with common sense, and who make smart decisions.

• A role where you are making a difference! For real! Every day!

• A humble team that truly shares their knowledge and is keen for you to thrive with us.

• We don’t forget to create balance in life, and we help each other just like a really good team should do, which makes us the antithesis of overtime, performance-based salaries, and sharp elbows.

• Very high flexibility regarding working hours and workplace.

• A good benefits package including a wellness allowance maximized to what the Tax Agency allows to avoid being taxed as a benefit, the possibility of health checks, and a lot of fun activities, feel free to check out our Instagram (https://www.instagram.com/fellowmind_sverige/) to understand what we mean!

Start: As soon as possible, but we understand that you may have a notice period that needs to be considered.

Extent: Full-time, office hours, but we are very flexible here and assume it should work for all parties.

Location: At our central office in Stockholm.