Vacant job

As an IT Support Technician, you will work in first-line support where your main focus is to assist users with IT-related questions via phone, email, and on-site. The role means you are the first point of contact for users and ensure that their IT environment runs smoothly in their daily work. You will register, prioritize, and follow up on cases in the ticket management system, as well as manage accounts and permissions in Active Directory. The job also includes troubleshooting in a Windows environment and various applications, where you guide the user in a pedagogical and service-oriented manner.

Examples of tasks:

• Activation and administration of accounts
• Password and permission management
• Handling of imports and exports
• Receiving and registering cases via phone and ticket management system
• Providing support and troubleshooting on-site or via phone/remote

We expect you to have experience in:

• At least 2 years of experience in a similar role as an IT Support Technician
• Providing user support in a Windows environment and common software, with the ability to guide users and solve problems in a pedagogical and service-oriented manner
• Working in a ticket management system, including registration, prioritization, and follow-up of cases, to ensure smooth and effective support processes
• Support within Microsoft 365 and its enterprise applications
• Account management in Active Directory/EntraID
• Work regulated by the Security Protection Act

As a person, we see that you are communicative and clear in both speech and writing, service-oriented with a genuine interest in helping users, and pedagogical in your way of explaining and guiding others. You are technically curious, flexible, and adaptable, and enjoy handling varied tasks in a professional and engaged manner.

Start: Immediate start considering notice period. The assignment is full-time and is ongoing.

Location: Stockholm

Application: Interviews are conducted continuously, and hiring will take place when the right match is found.

What we stand for: At Camai, we offer one of the market's industry-leading employment conditions with great freedom as a guiding principle. We are driven by finding the best assignment for our employees. The most fun thing is to find a perfect match between consultant and client. We know that everyone has a dream job, and we are a tight entrepreneurial team working to ensure that you enjoy going to work every day. We believe that competent people are drawn to each other and want to work with like-minded individuals in exciting client assignments.

We have one of the market's most favorable compensation models tailored for a modern consulting organization with a lot of freedom. We simply have fun together!

Why should you choose us? With many years of experience in the consulting industry, we have carefully chosen our three core values: communication, ambition, and balance. To succeed, we believe that our employees should be involved in shaping their work according to priorities and interests in life. With your ambition and the right tools from us, we ensure that you develop and are rewarded along the way.

We hope you want to be a part of our continued growth!