Vacant job

We are looking for you who want to take the next step in your career! With a burning interest in customer service, books, and upselling, you will be a key player in delivering a world-class customer experience and creating long-term customer relationships!

  About the position

In the role of customer service representative, you play a crucial role in ensuring good customer experiences. Through incoming calls, emails, and chat, you are tasked with guiding customers in their needs by offering engaged upselling and service.

• Receive incoming customer calls and meet the customer's needs with professionalism and engagement

• Offer tailored solutions to build valuable and long-term customer relationships

• Work with administrative tasks such as email, chat, and case management

• Work towards set goals and receive ongoing support and feedback from your leader

  Our offer

• Salary according to collective agreement via Unionen and Almega.

• Great opportunities for career development within the company.

• Monthly competitions with prizes!

• Wellness allowance.

• Modern office in a stimulating and active work environment with team activities and fun events to promote a good community!

  We are looking for you who

• Have an interest in customer service and upselling and are driven to develop in this area

• Have an interest in books and enjoy reading

• Thrive in collaboration to achieve common and individual goals.

• Are punctual and meticulous in your work performance and have an eye for quality.

Previous experience in service or sales is an advantage, but not a requirement - we provide you with the tools to succeed!

• Fluent in Swedish in both spoken and written form

• Good knowledge of English

• Computer literate

• Approved high school education

• Start: By agreement 

• Employment form: We offer a need-based employment with good opportunities for permanent employment for the right person.

• Working hours: 08:00-18:00 Monday-Friday

Are you ready for the next step in your career? Don't hesitate - Send in your application today! We look forward to hearing from you!

About Responda Group Responda was founded in 1992 and has since its inception aimed to become Sweden's best answering and customer service!You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered on time and with a high degree of service, quality, and efficiency.