Vacant job

Most companies would agree that customer satisfaction is important and something they actively strive for. But here at Nordic Nest Group, it’s more than that. We don’t just want satisfied customers; we want to create value far beyond the purchase itself. Our very first cornerstone is to create the world’s best customer experience, and we do this by genuinely caring for our customers.

We are now looking for an Assistant Department Lead for our Customer Care team. We are looking for someone who is inspiring, engaged, and wants to contribute to creating the world’s best customer experience together with the Customer Care team.

What does the role entail? As an Assistant Department Lead within Customer Care, your primary mission is to work alongside the Department Lead to ensure the daily operations of the department and lead the team to create the world’s best customer experience together. This means you will work with all our brands and in all our languages. 

Your main responsibilities will be to...

• Ensure that we are constantly working to create world-class customer satisfaction in every single moment.
• Work in operations handling customer inquiries via phone, email, and chat.
• Actively work on improvement suggestions to enhance quality and efficiency.
• Work towards the team achieving both daily and long-term goals.
• Coach, train, and motivate the team in the department to reach individual goals.
• Be responsible for various administrative tasks in the department.

This is the right challenge for you if you want to develop as a leader and contribute to our goals by creating engagement and inspiration in the team through an operational leadership role.

Who are you? We are looking for a natural leader with energy, drive, and a strong customer focus. You inspire by being a role model and see collaboration as the path to success. You are driven to make a difference, take initiative, and thrive in an environment where you can influence. With energy, engagement, and a desire to develop, you contribute to moving the team forward – every day.

You have a solution-oriented mindset, good communication skills, and are driven to crush high-set goals. You are confident in making decisions, flexible in the face of change, and motivated by seeing both the team and the business develop.

We expect you to have excellent knowledge of Swedish and English. Most importantly, you are passionate about leadership and want to be part of a team where the team always comes before the individual.

To succeed in this role, you need to love working in a fast-paced environment, constantly see opportunities for development, and most importantly, understand that the team is the key to our success.

Are you ready to become part of the team? The position is a full-time temporary role starting as soon as possible by agreement. The location is at our lovely office in Kalmar.

We believe in the power of personal qualities, which is why we use personality tests early in the process. Submit your application today – we are recruiting continuously! Questions? Contact Rebecca Nilsson at [email protected].

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