Service Star for Nordea First Card

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.

Job ID: 28169

Do you have a passion for customer service and want to help make our customers' everyday lives easier through first-class service? We are now looking for a passionate and enthusiastic service star to support our First Card customers via phone, email, and digital channels.

About the role

Welcome to Commercial Cards Customer Service in Stockholm. We create value by delivering world-class customer service to our Nordea First Card customers. With your commitment and passion, we aim to exceed customer expectations and contribute to creating the bank of relationships for the future.

As our next Service Adviser & Specialist, you will play an important role in supporting our First Card customers with invoice and card-related inquiries in both Swedish and English.

Your focus areas will be to:

• Work with your colleagues to ensure high availability, trust, and customer satisfaction, focusing on resolving customer issues directly
• Contribute to the development of Nordea First Card's processes and working methods

We are a Nordic team, but the role is based in Stockholm. Office hours are from 08:00 to 17:00 on weekdays.

Who you are

To thrive and succeed in this role, we believe that you:

• Are communicative in both spoken and written form and have a passion for customer service
• Have a high ability to prioritize your tasks and are used to working in a fast-paced environment
• Take ownership of what you do and have a passion for creating value for our customers
• Enjoy working in a team, where you take responsibility for achieving your own and the team's common goals
• Have an interest in contributing to the development of our processes and working methods
• Have experience in customer service via phone, email, or other digital channels

Since you will be working with both Danish and Swedish customers, it is a requirement that you are fluent in both languages.

If this sounds like you, do not hesitate to reach out!

Next steps

Submit your application by 24/01/2025. For more information about the position, feel free to contact the recruiting manager at [email protected] (mailto:[email protected]).

At Nordea, we know that an inclusive workplace is a sustainable workplace. It is our deep conviction that our diverse backgrounds, experiences, traits, and personalities together make us better equipped to help our customers and contribute to the communities we operate in. So be who you are.

For union information, contact Finansförbundet at [email protected] (mailto:[email protected]) or SACO at [email protected] (mailto:[email protected]).