Order Coordinator at RCO Security

Are you ready to take the next step in your career in order management and customer service? Do you also have a strong technical interest and a passion for providing first-class service? Then the role of Order Coordinator at RCO Security could be perfect for you! We welcome your application today – we apply continuous selection.

ABOUT THE POSITION

RCO Security is a leading supplier that works with manufacturing, development, and selling services and products within access and security systems. By maintaining good relationships with its customers, RCO creates a safe, secure, and smooth everyday life – whether one needs a code lock for a single door or a large integrated system for controlling access and burglary alarms across multiple properties spread throughout the country.

Founded in 1976, RCO has since established itself as a leading supplier in the Nordic market. The headquarters is located in Stockholm, Solna, but they also have offices in Norway and Finland. RCO has approximately 110 employees distributed across three countries, with the majority working in Sweden.

RCO is currently looking for a star for their support department. As an Order Coordinator, you will be part of a team of nine people, where you will be responsible for smoothly managing customer orders and quotes, while maintaining high customer satisfaction from the first contact to final delivery.

At RCO, you are offered:

• A pleasant and family-like workplace with an open and relaxed atmosphere among all employees
• Work in a secure team where everyone supports each other
• A beneficial wellness allowance
• Good development opportunities

JOB RESPONSIBILITIES

As an Order Coordinator, you will not only contribute to an efficient order management process but also to building and maintaining strong customer relationships and supporting the company's sales goals. In this role, you will work with:

• Receiving and registering orders: Receive and carefully register customer orders in the company's business system, including verifying product choices, prices, and delivery terms.
• Preparation and follow-up of quotes: Create detailed quotes based on customer inquiries and follow up to ensure they meet the customer's needs and timelines.
• Customer communication: Serve as the primary contact point for customers regarding questions about their orders and quotes, including providing updates on order status and handling any changes or special requests.
• Coordination: Work closely with logistics, production, and sales departments to coordinate order flows and resolve any issues that may affect delivery times or order quality.
• Reporting and documentation: Maintain accurate documentation of all order and quote activities in the company's case management system, Zendesk.

WE ARE LOOKING FOR YOU WHO

• Has a completed high school diploma
• Has very good knowledge of Swedish and English, both spoken and written
• Has at least one year of experience working in service, support, customer service, order management, or similar
• Has a technical interest
• Has good knowledge of Microsoft 365

It is a merit if you have:

• An understanding of basic logistics and sales principles
• Experience with business systems such as Visma or Business Central

To succeed in the role, you have the following personal qualities:

• Service-oriented
• Cooperative
• Detail-oriented
• Problem-solving
• Flexible

Due to the nature of the business, RCO Security conducts background checks on the final candidate as part of their recruitment process. You will be informed about this by the recruiting manager before a background check is conducted.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Read more about RCO Security here.