About the Position

We are looking for an administrator with a customer service focus for our client! Our client is a global company specializing in loss prevention services. The company helps both individuals and businesses protect their buildings and operations by identifying and addressing risks such as moisture, pests, and fires.

You will handle invoicing inquiries, emails, and case management from both regional and central units. Your tasks will include guiding customers correctly, managing incoming calls from both businesses and individuals, and updating and correcting customer information. You will also schedule follow-up visits and track cases. The role requires you to be comfortable using the phone and computer as work tools.

The consulting assignment is until 2025-05-31 with a chance of extension.

Working hours: 08:00-16:30

You Offer

A monthly salary based on hourly wages, corresponding to between 23,500 - 24,000 SEK.
The opportunity to develop within customer relations and service
Possible extension of the assignment
Read more about our consultant offer here - Being a Consultant

Job Responsibilities

Handle ongoing customer service tasks, including invoicing inquiries, emails, and case management both regionally and centrally.
Provide guidance and support to customers, both corporate clients and individuals, via incoming phone calls.
Update and correct customer information and manage assignments.
Plan and schedule follow-up visits and perform updates and searches of cases.

We Are Looking For You Who

Has previous experience in a service role, preferably customer service or another equivalent role
Enjoys using the phone as a work tool
Has good system skills and thus masters the MS Office suite
Has very good knowledge of Swedish and English in both speech and writing

It Is Meritorious If You Have

Previous experience in customer service or invoicing inquiries
Previous experience in pest management

To Succeed in the Role, You Have the Following Personal Qualities:

Communicative
Flexible
Problem-solving
Relationship-building

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.