Cashier, Customer Service, and Café Manager

Biltema offers a wide range of products for the whole family in the areas of Car/Motorcycle, Boat, Leisure, Home, Office/Technology, Construction, Car Care, and Tools. Biltema markets over 19,000 items. Our vision is to make it financially easier for people to have a car, boat, home, tools, and high-quality leisure products, thereby creating a richer leisure time for everyone. Biltema currently has a total of 168 stores in Sweden, Norway, Denmark, and Finland, of which 62 are located in Sweden. Biltema is a strong brand in an exciting expansion, planning to open around 50 new stores in the Nordic region in the coming years.

Would you like to be part of Biltema and the family store? If so, you now have the opportunity to join us on our journey in our new store in Örnsköldsvik. Biltema was founded in 1963 as a mail-order company focused on car parts and now has no less than 62 stores in Sweden with over 2,000 employees. In addition to a strong expansion rate with new stores in the Nordic region, the product range has expanded from car parts to over 19,000 items in categories such as home, leisure, construction, tools, office, technology, and of course cars and car care.

What you can expect from Biltema

We offer a challenging job in an expanding company with great development opportunities! Our core values of Simplicity, Frugality, Proactivity, Orderliness, and Flexibility permeate our entire operation. We view internal mobility positively and therefore prefer to recruit our own staff for vacant positions.

What you can expect from the position

As Cashier, Customer Service, and Café Manager, you will have overall responsibility for the daily operations of the cash register, customer service, and café. Your tasks include planning staff for the departments and monitoring results. You will coach and lead the department's employees through your presence, ensuring that all customers receive optimal service and leave Biltema with a positive experience. The role includes ensuring that employees are trained and updated on service, customer interaction, complaint handling procedures, and cash handling. You will also be responsible for ensuring that food hygiene requirements are met in our café. To succeed and thrive in this role, you need to be a clear role model who leads by example.

In addition to the specific tasks of the position, you will also work alongside your colleagues in the daily operations of the store. Together, you will ensure that the store is always ready for sales and that all customers receive the best possible service.

As Cashier, Customer Service, and Café Manager, you will be part of the store's management team and report to the Store Manager.

The position is full-time, 40 hours/week, with varying hours that include evenings and weekends. Salary is set individually.

What we expect from you

To succeed in this role, we see that you have experience in a leadership position within the restaurant or retail sector. Experience in customer service, cash handling, and complaint management is also advantageous.

We are looking for someone who always has the customer and service in focus and enjoys a fast-paced work environment where you are constantly faced with new challenges. You lead by showing the way and have an easy time learning and teaching others.

As a person, you are curious and work in a solution-focused and structured manner, all to meet the customer's needs. You enjoy working in a dynamic environment, view new tasks positively, and value order and tidiness around you.

Application and Recruitment Process

To ensure high quality in our recruitment process, we conduct reference checks, credit checks, and background checks.

Please note that we do not accept applications via post or email. Welcome to upload your CV and cover letter on Biltema's website. Selection will be ongoing, and employment may therefore occur before the potential closing date of the advertisement. Therefore, do not wait too long to register your application.

Biltema has made a conscious choice for this recruitment, and we kindly ask for no contact from advertising sellers or other recruitment service sellers.