Vacant job

About us at HERO

We are a specialized consulting company in Customer Service,Customer Experience (CX), and transformation management. Our mission is to help organizations create world-class customer journeys – with data-driven insights, smart automation, and transformations that truly make a difference.

We are in an expansion phase and are now looking for an Account Manager with a background in CX who wants to help develop both our customer relationships and our company.

The Role

As an Account Manager with us, you will have a unique opportunity to combine business drive with your experience in CX. You will:

• Be responsible for the entire sales cycle – from prospecting to contracts.
• Be an advisory partner who understands our customers' CX challenges and translates them into value-creating solutions.
• Identify and develop new business opportunities.
• Contribute to our growth journey by building long-term relationships with high-level decision-makers.
• Work closely with our internal delivery team and our consultants in AI and transformation management, ensuring you always have expertise at your back.

Who we are looking for

We are looking for someone who is passionate about customer experience but also has a strong commercial instinct. You are comfortable in dialogues with decision-makers and have the ability to quickly gain trust – not least because you come from the CX world and speak the customers' language.

We believe you have:

• Experience in sales, business development, or customer responsibility within CX, CRM, digital transformation, or similar.
• Understanding of what drives a first-class customer journey and how to build it.
• Documented experience of creating growth through sales.
• The ability to combine strategy and business with empathy and customer understanding.

We offer you

• The opportunity to be part of a growth journey in a leading company.
• A close collaboration with an experienced internal team as well as CX and transformation consultants.
• Flexibility, short decision-making paths, and a culture that values courage, innovation, and results.
• Good development opportunities – both professionally and personally.

Are you the one we are looking for?

If you want to combine business development with CX expertise, and are passionate about creating customer journeys that make a difference, we would love to meet you!