Customer Service with a Sales Focus

Do you want to take the next step in a role where service meets sales? Then this is for you! We are looking for a Customer Service representative who combines first-class customer service with relationship-building sales calls. Seize the opportunity and apply today - we are working with ongoing selection!

ABOUT THE POSITION

On behalf of our client, we are looking for a Customer Service representative who will be an important part of an exciting pilot project and work both proactively and customer-focused. You will combine providing first-class service to both new and existing customers while reaching out to inactive customers to strengthen relationships and reduce customer churn.

The Customer Support department consists of two teams: Customer Service and Backoffice & Claims. Customer Service consists of eight employees who handle customer inquiries and offer professional responses, while Backoffice & Claims is responsible for customer administration and complaints. Together, they ensure a high-quality customer experience.

This is a consulting assignment via Academic Work that extends until 31/12-2025.

RESPONSIBILITIES

Job Duties

Your main tasks will be to make welcome calls to new customers to help them get started with their cards and inform them about additional services. You will also contact inactive customers to strengthen the relationship and reduce customer churn. The role also includes some handling of incoming calls.

WE ARE LOOKING FOR YOU WHO

• Has completed high school, preferably in economics
• Has good knowledge of MS Office, especially Excel
• Has experience in sales, after sales, or customer service
• Has good telephone skills
• Speaks and writes fluently in Swedish and English, as both languages are used in daily work

It is an advantage if you have:

• Good knowledge in the fuel or related industry, such as the transport industry
• Basic knowledge of business economics

As a person, you are driven with a positive attitude and a forward-leaning approach. You have strong communication skills, which are crucial for effectively handling customer inquiries and building long-term relationships. You are solution-oriented and enjoy working both independently and in a team. To succeed in this role, you possess the following personal qualities:

• Motivated and driven by good results
• Positive attitude
• Solution-oriented
• Quick to adapt to new routines and processes
• Curious

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the advertisement when enough candidates have reached the final stages of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.