Vacant job

About us

Opposite the City Park in central Luleå lies our historic City Hotel from 1903. With a grand entrance and beautiful banquet hall in French Renaissance style, we offer 159 tastefully decorated rooms, event and conference facilities, as well as one of Luleå's most popular gastropubs, The Bishops Arms.

About the position This is a perfect job for you who have a well-developed sense of first-class service, are a natural team player, and enjoy order and structure!

The work at the reception is varied and has a strong focus on guest contact. In addition to traditional reception duties such as check-in and check-out, you will also work with upselling, cash handling, invoicing, room bookings, answering emails and phone calls, assisting our guests with various services, and ensuring that the lobby and reception maintain a high standard and are always perceived as welcoming.

The reception plays an important role in being the spider in the web to ensure a smooth flow between departments and create a high-class guest experience.

At our hotel, we are extremely careful to always help each other. This means a humble environment where we focus on the guest, solutions, and collaboration. Your primary tasks are to work with the team to create the best experience for the guest.

Who are you?

We are looking for someone who wants to work in our industry because you are passionate about providing all guests with the best experience. We see that you have an untiring ability to meet every guest with professionalism and warmth, and who maintains focus and joy even under high tempo.

You should have experience from previous similar work. A big plus is if you have knowledge of the booking system Infor HMS. However, we believe that one can learn everything if they have the right attitude and personality. Very good knowledge of Swedish and English in both speech and writing is a requirement; additional languages are an advantage.

To be successful in the role of receptionist with us, you need to be curious, brave, and engaged in your work.

We offer

• Collective agreement salary
• Employee benefits such as staff prices within Elite Hotels
• A distinct corporate culture
• Team activities and training
• Good career opportunities

Practicalities:

• Working hours: approximately 22:00-07:00, weekdays and weekends
• Extent: Hourly employment
• Start: Immediately
• Salary: According to collective agreement
• For questions about the position: Ali Valizadeh, Reception Manager ([email protected])
• Application deadline: Selection will take place continuously, so we recommend that you do not wait with your application!