Job Advertisement: Pawnbroker at Sefina

Do you enjoy order and tidiness, items, and customer service? Do you want to make a difference for others and contribute to a more sustainable society? Then you should read on!

At Sefina, we value and lend against watches, jewelry, art, and valuable items every day. Hence the title pawnbroker. We offer our customers sustainable lending without the risk of falling into financial trouble, and we see that the need for our services is increasing in these times. We are currently looking for a new colleague for part-time work starting as soon as possible and ongoing as needed throughout the year.

With us, teamwork, commitment, and knowledge go hand in hand. Here, you will become part of an engaged team that is passionate about both fine items and customer service. As a Pawnbroker at Sefina, you will grow and make a difference for our customers every day.

What does a pawnbroker do?

As a pawnbroker, you are Sefina's face to the public and meet a large number of customers daily, both in-store and online. You work with valuation and lending, where you are responsible for ensuring that customers' valuable items are valued and lent correctly, as well as stored with the utmost care and security.

As a pawnbroker, you act as the customers' advisor and guide them through the pawning process with clarity and professionalism. Additionally, you will work with sales in-store and online, prepare auctions, inventory, reporting, and participate in development projects as needed.

At Sefina, we are aware that our customers may be in sensitive situations. Your ability to handle each interaction with discretion and respect is crucial for a good customer experience.

We are looking for someone who

Is over 18 years old and has completed a high school diploma. Since customer service is always a priority, it is important that you have experience working in retail, reception, banking, or similar roles, and are passionate about providing exceptional service. It is a significant advantage if you have cash handling experience and have worked with the most common valuable items found in our stores. However, the most important thing is that you have a strong interest in, for example, gold, jewelry, and watches, and want to learn more.

To quickly succeed in your role, good computer skills, experience with the Office suite, and the ability to adapt to new systems are essential. You have a good understanding of finance and numbers and are fluent in both Swedish and English. It is a plus if you speak additional languages.

As a person, you are very responsible and enjoy working in a team. You are organized, flexible, security-conscious, detail-oriented, and a skilled problem solver and communicator.

Our offer

With us, we say that customers always come first, but we are a whole team (your manager, regional managers, security manager, HR, and CEO to name a few) working to ensure that you have a great time at work. Your input and engagement are important for our mutual success.

We believe in creating good and lasting customer relationships. Your work will be meaningful and beneficial for our customers' financial well-being.

We offer training and professional development so that you can grow to become a really good pawnbroker.

Some final details

This is a general fixed-term employment with a start as soon as possible and ongoing as needed throughout the year. Working hours are scheduled based on the store's opening hours, and you need to be available to work during the day, evenings, Saturdays, and holidays. Full-time with us means 38.5 hours per week.

Our recruitment process consists of interviews, tests, reference checks, and a possible background check. We think it is important that you get the chance to show who you are during the process while getting to know us at Sefina.

Interviews are conducted on an ongoing basis, and the position may be filled before the application deadline, so submit your application today!

Warm welcome to submit your application!