Vacant job

Are you a problem solver with a passion for IT and customer service? Become a Support Technician/Consultant at Proact! Here you will develop, solve technical challenges, and contribute to a positive customer experience. Apply and become part of the team!

About the position

This is a full-time consulting assignment. The assignment initially runs for 6 months, and the plan is for you to be employed by Proact after this period.

About the company

Proact is a workplace characterized by high competence, freedom with responsibility, and great opportunities for development. You will initially be offered an introduction where you will gain knowledge from existing employees and get to know people in various roles within the company. In addition, you will attend training sessions to learn more about the company's products.

Proact is Europe's leading specialist in data centers and cloud services. By delivering flexible, accessible, and secure IT services, Proact creates business benefits that help companies and authorities reduce risk and lower costs. At the same time, mobility, productivity, and efficiency increase. They have over 1200 employees in 14 countries in Europe and the USA. Proact was founded in 1994, and the parent company Proact IT Group AB (publ) has been listed on Nasdaq Stockholm since 1999.

Job responsibilities

At Proact, you will develop within one of Europe's leading companies in data centers and cloud services. As a Support Technician at Proact, you play an important role in creating a stable and efficient IT environment for your customers, colleagues, and suppliers. You handle support cases, perform technical installations and configurations, and contribute expertise to customer projects. The work takes place both from the office in Västra Hamnen and on-site with customers in southern Sweden, where you act as a technical contact point. You are part of a close-knit team with a strong focus on competence development, where there are good opportunities for you to grow and specialize within Proact.

• Support and troubleshooting on-site and from the office
• Installation, configuration, and consulting assignments
• Participate in customer projects with technical expertise
• Opportunity for further education and career development

Education, experience, and personal qualities

• Good experience from the IT industry
• Knowledge of IT infrastructure and experience with infrastructure platforms
• Basic knowledge in a couple of these areas: Server/Storage, Virtualization, Backup, and Networking
• You speak and write Swedish and English fluently
• Driver's license

Other areas we would like you to be familiar with:

• Experience with systems such as NetApp, DellEMC, VMware, Veeam, Commvault, Rubrik, Nutanix, Cisco, and Nvidia

• Knowledge of Ansible, Kubernetes

• Experience with cloud services and computing clusters.

• Familiarity with operational services and ITIL processes or systems for case management

As a Support Technician at Proact, they value your ability to take responsibility and your structured working method. You have a natural talent for building relationships and collaborating with both colleagues and customers. Your ability to adapt to the needs of the business and create effective solutions is crucial in the role. You are communicative and solution-oriented, making you a reliable contact point for all customers. Your commitment and focus on quality strongly contribute to the high standards Proact strives for.

Other information

Start: By agreement Location: Malmö Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will take down the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

We are conducting ongoing selection, so submit your application today! 

If you have questions, please contact our support:

[email protected]

010-171 47 10

#Brillante