Vacant job

Blå Huset Hotel Umeå AB currently operates seven businesses. We have created concepts and experiences that, with their high quality, can compete with the world's best hotels and restaurants. We offer strong concepts with striking architecture and design.

In our family, you will find our two hotels, Stora Hotellet and U&Me, our conference facility P5, our restaurant Gotthards krog, the artisan bakery Kulturbageriet, Fika!, and the historic manor Sävargården.

Thanks to our investments, we have built strong brands with high ambitions, investments that over the years have attracted attention and generated interest both for us and Umeå. We want to continue moving forward, and it should be noted that none of what we have done or want to do would have been possible without the support of all the genuine, passionate employees who love to provide every guest, both locals and visitors, with a personal and memorable experience.

1st Reception Manager at Blå Huset

Are you a master of hospitality? Are you passionate about creating memorable guest experiences? Do you thrive on leading and developing a team to build the ultimate service culture? Then look no further - your next challenge awaits here!

As the 1st Reception Manager for Stora Hotellet and U&Me Hotel, you and the reception manager are responsible for the guest's overall experience with us from start to finish. Together with the reception manager, you will be responsible for the entire reception team that must deliver world-class hospitality in every guest interaction. This means a leadership role that requires inspiration, goal setting and follow-up, teamwork, and creativity. You will be fully responsible for personnel as well as financially responsible for your department.

As a person, you are confident, energetic, and have an infectious laugh. You easily see opportunities to solve problems, big or small, and you always prioritize the guest's journey with us. You are communicative and caring, clear, and skilled at setting goals and following up on them – because you know this is the key to creating results. You are an inspiring force that creates and builds the team's willingness to move forward – together!

As part of the reception team for Stora Hotellet and U&Me, you have a social and outgoing role that always focuses on delivering first-class service in daily operations. You primarily work with the operation of the reception where you handle check-ins and check-outs, welcome guests, solve their requests and problems, and manage administrative tasks such as bookings and invoicing.

Responsibilities

• World-class guest reception, premium service, and high availability for guests.
• Striving to deliver hospitality beyond the ordinary in daily work.
• Daily operation of the reception, e.g., check-ins and check-outs, bookings, and invoicing.
• Actively recruit members for Best Western Rewards.
• Drive upselling such as room upgrades and add-ons.

Qualifications

We are looking for someone with a big smile, a positive attitude, and a genuine commitment to the magic that occurs in successful guest interactions. You have a broad understanding of how warm hospitality and personal service can elevate the guest experience to a whole new level. We are looking for a 1st receptionist who stands out with their excellent service and seizes every opportunity to convey that little extra to our guests. You are also;

• Resilient, solution-focused, and attentive to guest needs.
• Organized & meticulous.
• Enjoy working at a varied pace.
• Work well in a team.
• Have 1 year of experience as a hotel receptionist or a similar role in service on your CV.
• Leadership experience is a plus.
• Fluent in Swedish and have good knowledge of English spoken/written.

Preferred

Familiarity with the Opera Cloud booking systems.

Post-secondary education in hotel/tourism/restaurant/service management.

Experience working with service and hospitality.

Experience working in a Best Western hotel.

Knowledge of Umeå as a tourist destination.

Language

This position is a permanent employment, working hours and start date according to agreement. The application deadline is 21/7, we conduct interviews continuously, so the position may be filled before the application deadline.