Vacant job

As part of the reception team for Stora Hotellet and U&Me, you will have a social and outgoing role that always focuses on delivering first-class service in your daily work. You will primarily work with the operation of the reception where you handle check-ins and check-outs, welcome guests, solve their requests and problems, and take care of administrative tasks such as bookings and invoicing.

Our top priority is always the guest in front of us.

You will be part of a smaller, well-knit team where each employee is a key person.

Responsibilities

• World-class guest service, premium service, and high availability for guests.
• Striving in daily work to deliver hospitality beyond the ordinary.
• Daily operation of the reception, e.g. check-ins and check-outs, bookings, and invoicing.
• Actively recruit members to Best Western Rewards
• Drive upselling such as room upgrades and additional services.

Qualifications We are looking for someone with a big smile, a positive attitude, and a genuine commitment to the magic that happens in successful guest interactions. You have a broad understanding of how warm hospitality and personal service can elevate the guest experience to a whole new level. We are looking for a Receptionist who stands out with their excellent service and takes every opportunity to convey that little extra to our guests. You are also;

• Stress-resistant, solution-focused, and attentive to guests' needs
• Organized & meticulous
• Enjoy working at a varied pace
• Works well in a team
• Has 1 year of experience as a hotel receptionist or a similar role in service on your CV
• Fluent in Swedish and has good knowledge of English spoken/written

Meritorious

Familiarity with the booking systems Opera Cloud

Post-secondary education in hotel/tourism/restaurant/service management

Experience working with service and hospitality

Experience working in a Best Western hotel

Knowledge of Umeå as a tourist city

Language

The position is a permanent employment, working hours and start date according to agreement. The application deadline is 21/7, we interview continuously so the position may be filled before the application deadline.

About the Company:

Blå huset is a family-owned hotel, restaurant, and conference group that currently operates seven businesses in Umeå.

We offer strong concepts and experiences with high quality and strive to provide a personal and memorable experience for everyone who visits us; our ambition is to compete with the best in the world.

With us, you can meet, stay, eat, drink, and experience the best Umeå has to offer under one roof, 24/7, year-round.

Blå Huset includes: Stora Hotellet, Gotthards krog, U&Me Hotel, Kulturbageriet, Sävargården, Kajen, and P5.