Support Technician at RCO Security

Do you have a strong technical interest in IT & networks and a passion for problem-solving? Are you ready to take your service skills to the next level? Then the role of Support Technician at RCO Security might be perfect for you! We welcome your application today – we apply rolling selection.

ABOUT THE POSITION

RCO Security is a leading provider that works with manufacturing, development, and selling services and products within access and security systems. By maintaining good relationships with its partners, RCO creates a safe, secure, and smooth everyday life – whether one needs a code lock at a single door or a large integrated system for managing access and intrusion alarms across multiple properties spread throughout the country.

Founded in 1976, RCO has established itself as a leading supplier in the Nordic market. The headquarters is located in Stockholm, Solna, but they also have offices in Norway and Finland. In total, RCO has about 110 employees distributed across three countries, with the majority working in Sweden.

What is it like to work at RCO Security?

RCO has a work culture characterized by openness. They are open to colleagues' ideas and different perspectives, as well as to the constant development of society. For RCO, it is important to have a safe and fair atmosphere where they trust each other, as this is how they create a breeding ground for development. They work based on four values:

We embrace tomorrow
We build trust
We act smart
We grow together

Of course, they also offer benefits such as occupational pension, collective agreement, wellness allowance, wellness hour, and a hybrid workplace.

Right now, RCO is looking for a star to join their support department. As a Support Technician, you will be part of a team of nine people where you will work with First Line Support for RCO's resellers and end customers. The role is perfect for you if you have a technical interest in IT and networks and are passionate about working with service!

JOB RESPONSIBILITIES

Responsibilities

Handle incoming cases via phone, email, and chat
Technical support for RCO's products for resellers and end customers
Work on problem-solving related to hardware, software, and configuration issues
Provide product information, user, and installation manuals to customers and partners

WE ARE LOOKING FOR YOU WHO

Has completed high school
Is fluent in Swedish, both spoken and written, and has good knowledge of English
Has work experience in service
Has a technical interest and knowledge in IT and networks
Has good knowledge of Microsoft 365

It is a merit if you have:

A driving license (B)

To succeed in the role, you have the following personal qualities:

Problem-solving
Service-oriented
Adaptable
Collaborative

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will take down the advertisement when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.