Vacant job

Description & requirements

Do you want to work with wonderful colleagues in a modern office environment and deliver first-class customer service? Then you are the right person for Transcom Örebro! We are looking for someone who is passionate about customer service, has an interest in sales, and wants to develop in their role.

We are proud to have been named Career Company of the Year 2024, for the fifth year in a row!

What do we offer you

At Transcom, you will develop your skills and grow together with the company. You will start with a paid introductory training and then receive further training and coaching. 90% of our leaders started in customer service, and each year we train 30 new leaders. We are located in a lovely office at Nastagatan 10D with about 300 fantastic colleagues and engaged leaders.

In addition, we offer you:

• Collective agreement and occupational pension.
• Wellness allowance.
• The National Card, to save money when shopping for groceries or dining out.
• Career opportunities in a global company.
• Fixed base salary and the possibility of commission.

Your role in customer support

In this role, you will work with service and support for our customer Tele2, handling incoming calls from customers regarding mobile telephony and broadband. Your main focus is to provide professional service and create a first-class customer experience while actively working with sales.

Main tasks:

• Answer customer inquiries – Assist customers with technical questions, troubleshooting, and subscription issues.
• Invoice management – Explain invoices and resolve payment issues.
• Guide customers – Help new and existing customers find the right subscription.
• Needs analysis & upselling – Ensure customers have the right services and actively offer tailored solutions.
• Drive sales – Identify customer needs and offer relevant products and services.

Sales is a central part of the role, where you create value through customer dialogue and offer solutions that fit the customer's needs. The pace is high, but we work together!

About you

If you have read this far, you probably already have an idea of who we are looking for. You are curious, communicative, and enjoy working with people. Flexible, adaptable, and confident in presenting solutions. You have patience, are goal-oriented, and want to develop in an environment that invests in its employees. There is an opportunity to grow here – and we also have a lot of fun at work!

In addition, we see that you have the following competencies:

• Fluent in Swedish, both spoken and written, as most of our customers are Swedish-speaking
• Fluent in English, both spoken and written, to communicate with customers outside the Swedish language
• Experience in sales is an advantage but not a requirement
• You must be over 18 years old and have a high school diploma

If you have previous experience in sales and/or customer service, we consider this an advantage!

Position: CSR (Customer Service Representative) Transcom

Working hours: Scheduled working hours, with opening hours on weekdays from 07:45 to 19:15. Saturdays from 08:45 to 15:15. Closed on Sundays.

Employment rate: 80% - Training: 100%

Employment form: Permanent employment, probationary period of 6 months

Workplace: The position is performed at our office located at Nastagatan 10D, Örebro.

Start date: 12.05.2025

About Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90+ contact centers in 28 countries in 33 languages. We are driven by innovation and have a passion for helping people solve problems. Additionally, we are one of Sweden's largest employers for young people. At Transcom, we are engaged. To our customers and to each other. Every day, someone starts their journey with Transcom. Taking the potential that exists today and transforming it into competence for the future. Being recognized for working hard, being a team player, and supporting others. Contributing positive and lasting changes in their team and to society. That’s exactly how we are at Transcom. Here we care about each other. You are included, just as you are, from day one. With the right mindset, there is no limit to how far we can go together.