Vacant job

Are you someone who wants to deliver fantastic customer service and work in a team? Then we might be the right place for you!

The Service Center is a department within the Shared Service Center area. In the Service Center, we receive error reports, orders, and provide support and mediation of cases within IT, healthcare and administrative systems, property issues, telephony, cleaning, and transport. Employees and municipal staff also come to us to have their e-service cards issued.

The department consists of the First Line and e-service card group, IT and telephony support, and System support. As an employee in the First Line and e-service card group, you will play an important role in interacting with our customers via phone. A common trait among us is our very high service spirit. A good reception and broad knowledge of Region Örebro County as a whole characterize our cheerful team. More information about the Service Center can be found on the Region Örebro County website.

Regionservice works with service to the operations of Region Örebro County. We have many different tasks and professions in areas such as administration, properties, IT, medical technology, customer service, food, cleaning, transport, and logistics. Regionservice is characterized by a strong commitment to service, collaboration, and development of work methods. Our 850 employees are our greatest asset in doing good work with the customer in focus.

Region Örebro County is one of the largest employers in the county and an important growth engine in the region. We work for people's health, safety, and well-being, and for the development of the county. We offer exciting and important jobs in areas such as healthcare, dental care, public transport, culture, and business development. Together we create a better life.

Temporary Position at the Service Center Focused on First Line Support

Job Responsibilities

With us, you will work in the first line team and together with your colleagues ensure that the function operates optimally. This means you will work both individually and in groups. The work primarily involves assisting our customers via phone, email, and self-service.

Your work will include, among other things:

• Receiving error reports, orders, and inquiries regarding all types of cases handled by the Service Center
• Analyzing incoming questions, solving them or escalating to second line support or another executing unit.
• Collaborating with your colleagues to resolve incoming cases. Documenting, following up, and providing feedback.
• Working with other employees, group leaders, and department heads to continuously develop and improve operations.

Additional Information

Welcome with your application!

We have made our selection for this recruitment and therefore kindly decline offers of advertising and recruitment assistance in connection with this advertisement.

Qualifications

We are looking for someone with at least a high school education and at least one year of work experience in customer service or support operations.

You express yourself well in Swedish, both verbally and in writing.

As a person, you have a strong drive, a solution-oriented focus, a desire to develop, and a strong sense of service. You enjoy having customer contact and working in a fast-paced environment.

All employees in the Service Center participate in an ongoing coaching program that takes place both in groups and individually.

We are convinced that diversity in all respects enriches the organization. You have great respect for other people, and we will place great emphasis on your personal experiences and qualities.

Application

The application should include a CV and a cover letter. Certificates, grades, diplomas, etc., should be provided at a possible interview.

If you are or have previously been employed by Region Örebro County, we will obtain internal references from your current or previous manager if you are considered for employment.

Verification of criminal record extracts from the Police Authority may occur according to current legislation.

We place our permanent employees in crisis positions and in some cases also temporary employees. Read more about what this entails. (https://www.regionorebrolan.se/sv/jobb-och-utbildning/sok-jobb-hos-oss/fragor-och-svar/?E-167071=167071#accordion-block-167071)

Read more here

If you want to know more about what we offer you or how it is to live and work in our county

https://www.regionorebrolan.se/vierbjuderdig

Kristian Landmark, unit manager 019-6026017

Union Representatives:

Isabell Karlsson, Vision 019-602 27 55