Vacant job

Do you have a strong interest in IT as well as service and customer interaction? Then this job might be just right for you.

The Service Center handles fault reports, orders, and provides support and facilitates cases within IT, healthcare and administrative systems, property issues, telephony, cleaning, and transport. All employees and municipal staff also come to us to get their eService card issued. We are about 40 colleagues located at Örebro University Hospital.

The Service Center consists of the units First Line and eService Card, IT and telephony support, and System Support. As an employee in IT and telephony support, you will primarily work with a focus on IT and play an important role in interacting with our customers both via phone and when customers visit the Service Center. A common feature for us is our very high service spirit. A good reception and broad knowledge of Region Örebro County as a whole characterize our cheerful team.

Within the Shared Service Center, there are the departments Service Center, Telephone Exchange, HR Administration, Finance Department, and Payroll and Pension Administration.

The Shared Service Center offers you a professional workplace that is development-oriented and enjoys smart and efficient solutions. Our guiding star is: digital first! Together, we are about 140 employees who enjoy collaborating both internally within the area and with our partners in the region. A warm welcome to us!

More information about the Shared Service Center can be found on the Region Örebro County website.

IT Technician for Regionservice Service Center

Job Responsibilities

The IT and telephony support is a second-line function within the Service Center. We handle fault reports, orders, and inquiries from all operations within Region Örebro County.

The work is primarily conducted via phone but also includes receiving visitors to the Service Center.

The First Line takes the calls initially and resolves simpler issues. Other cases are forwarded to us in the second line. If necessary, we then escalate cases to Regionservice's third-line support.

You will work according to a schedule and alternate between receiving calls and managing cases in our case management system. We follow procedures and processes based on ITIL, which contributes to structured and qualitative support.

Additional Information

Welcome with your application!

We have made our selection for this recruitment and therefore kindly decline offers of advertising and recruitment assistance in connection with this advertisement.

Qualifications

• High school education with an IT focus, or other education that we assess as equivalent
• Experience working in an IT-related support function
• Good knowledge of Windows 10/11, networks, telephony, mobile devices, and peripherals such as printers in a corporate environment
• Experience in user administration in Active Directory and Microsoft 365

You enjoy customer contacts, are service-oriented, and have a professional demeanor. You are social, communicative, and have an easy time collaborating. You express yourself well in speech and writing in Swedish.

We are convinced that diversity in all respects enriches the organization. You have great respect for other people, and we will place great importance on your personal experiences and qualities.

Application

The application should include a CV and a cover letter. Certificates, grades, diplomas, etc., should be provided at a possible interview.

If you are or have previously been employed by Region Örebro County, we will take internal references from your current or previous manager if you become a candidate for employment.

Background checks from the Police Authority may occur according to current legislation.

We place our permanent employees in war service and, in some cases, also temporary employees. Read more about what it means. (https://www.regionorebrolan.se/sv/jobb-och-utbildning/sok-jobb-hos-oss/fragor-och-svar/?E-167071=167071#accordion-block-167071)

Manne Danneman Lundkvist, Unit Manager 019-6026414

Union Representatives:

Isabell Karlsson, Vision 019-6022755