Client Handlers at Umeå Prison

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our primary goal is to reduce recidivism – to break the vicious cycle. If we succeed, society becomes safer for everyone. We are the authority responsible for prisons, probation, detention centers, and client transport.

The Umeå area includes the closed prison Umeå, the open prison Sörbyn, and the detention center Umeå. About 220 employees manage and develop the operations, which currently accommodate approximately 290 inmates. The largest professional group is prison officers, but we also have healthcare professionals, administrative staff, educators, production leaders, etc. At Umeå Prison, inmates are engaged in wood and metal industry, textiles, kitchen learning centers, and various treatment programs, among others. Sörbyn Prison is an agricultural prison. Inmates are involved in various labor market training programs, learning centers, treatment programs, or work in kitchens, carpentry, agriculture, barns, sawmills, services, etc. Umeå Prison and the detention center are about a 10-minute walk from the nearest bus stop, while Sörbyn Prison requires a car. Staff parking is available at all units.

Read more about Umeå Prison's operations on our website: https://www.kriminalvarden.se/kontakt/hitta-till-oss/verksamhet/anstalt/umea/#om (https://www.kriminalvarden.se/kontakt/hitta-till-oss/verksamhet/anstalt/umea/#om)

We are now looking for two new client handlers for Umeå Prison. Welcome to submit your application!

JOB DESCRIPTION

As a client handler with us, you will prepare and present client cases and make certain client decisions according to delegation and work orders, such as permission planning. You will be responsible for the overall client work, under the guidance of the prison inspector, which includes quality assurance, development, and follow-up of execution planning and client management. The position also involves handling misconduct cases and collaborating with probation and other authorities.

You will work with investigations and decision-making according to the Prison Act and make assessments based on current regulations, guidelines, and practices. Furthermore, it includes developing and quality assuring the justice work in dialogue with the prison inspector and continuously mentoring and training staff in the client process.

QUALIFICATIONS

We are looking for someone who takes responsibility for their tasks and drives processes forward. You work well with others. To thrive in this role, you need to remain calm in stressful situations and enjoy planning and organizing your work independently. You handle complex issues well.

It is important for us that you share the fundamental values of the Swedish Prison and Probation Service regarding a humane view of people, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally with your approach. We place great emphasis on personal suitability.

We are looking for someone who has:

• University or college education with a focus on law, social sciences, or behavioral sciences
• Ability to express yourself well in spoken and written Swedish
• Good computer skills

It is considered an advantage if you have:

• Experience in calculating sentences and handling judgments
• Experience and knowledge of case management within public administration
• Experience in handling client cases in the Swedish Prison and Probation Service
• Knowledge of and experience working with the Swedish Prison and Probation Service's client administrative systems
• Experience in social work

OTHER

We have high demands on our employees' security and confidentiality awareness. A security check will precede employment decisions. Certain positions are placed in a security class, and a security review with a background check will be conducted before a hiring decision is made. For positions with a higher security class, you must be a Swedish citizen, but you may have a foreign background. Read more about the security review at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement at the Swedish Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the ad. Questions about how to apply and upload your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person mentioned in the ad.

We kindly but firmly request no direct contact with staffing and recruitment companies or salespeople for recruitment ads. The Swedish Prison and Probation Service has contracted agreements.