IT Service Desk Technician at Hemtex

Are you a service-oriented and quick learner with an interest in IT and technology? Do you want a varied role where you work with IT support for warehouses, offices, and stores while collaborating with colleagues in several countries? Then we have the position for you!

Hemtex is a leading Swedish retail chain in home decor and textiles. Since 1973, they have offered quality products and trendy decor to their customers, focusing on creating functional and stylish homes. Their range includes everything from bed linens and towels to curtains, rugs, and lighting – all to make the home both beautiful and comfortable. Their success is built on offering an inspiring assortment and high service levels, making them a popular choice for anyone looking to furnish their home with care and style. With stores across the Nordic region and a growing online presence, Hemtex strives to be the obvious choice for customers seeking high-quality home decor at great prices.

As an IT Service Desk Technician at Hemtex, you will be an important part of the Nordic IT department. You will be responsible for internal support and assist employees in offices, warehouses, and stores in Sweden, Norway, Finland, and Estonia. In this role, you will work both strategically and operationally closely with the IT manager and the business, and you will be involved in ongoing business development.

Examples of job responsibilities:

• Receive internal support requests via phone and ticketing system
• Manage daily system support for employees and stores
• Technical maintenance and troubleshooting of clients and peripherals
• Actively work on preventive measures to avoid recurring problems
• Administrative work in Active Directory, business systems, and POS
• Troubleshooting and resolution of network and IT equipment issues, as well as operational disruptions
• Handling the opening, relocation, and closing of stores as well as new hires
• Installation of computers and software and support for these
• Contact with suppliers

This is a consulting assignment, meaning you will be employed by StudentConsulting and work as a consultant at Hemtex. The assignment lasts for 6 months with the possibility of extension or potential internal employment with the client after the period ends. Working hours are during office hours, but on-call duty may occur according to an on-call schedule. You are expected to be able to start on June 1 or earlier and will be based at the office in Viared.

All applications are handled by StudentConsulting:
StudentConsulting is the recruitment partner for Hemtex and is responsible for the entire application and selection process.

WHAT WE ARE LOOKING FOR

We are looking for someone who:

• Has about 2 years of experience in IT Service Desk and customer service
• Has IT technical knowledge in hardware and software
• Has experience working with both complex and simpler IT-related tasks within the organization, requiring the ability to handle different levels of technical challenges
• Has a valid driver's license (B)
• Speaks and writes fluently in Swedish and English

It is a plus if you:

• Master Norwegian
• Have previous experience working in retail

We place great emphasis on your personal qualities! You are a quick learner and have a curiosity that allows you to quickly get into new systems and tasks. You are social, thrive in collaboration, and find it easy to communicate, which means you are happy to help others and share your knowledge. You have a problem-solving ability and see solutions rather than obstacles when faced with challenges. Flexibility and the ability to handle a fast-paced environment are something you enjoy, and you are not afraid to take responsibility. You work both independently and in a team and have a pedagogical ability to explain technical solutions in a simple and understandable way. Through your open and positive attitude, you contribute to a good atmosphere and a pleasant work environment.

Does this sound like you? Apply today as selection and interviews are ongoing!

ABOUT THE COMPANY

Award-winning StudentConsulting is one of Scandinavia's largest and leading recruitment and staffing companies focused on students, graduates, and skilled workers. Thanks to a large network and extensive experience, we have filled over 20,000 jobs in the past year. We offer interesting and challenging positions in both full-time and part-time roles in areas such as IT, technology, finance, administration, HR, marketing, customer service, sales, industry, production, logistics, and transport. Find your future at www.studentconsulting.com (http://www.studentconsulting.com)