Vacant job

About the Company

As a global technology corporation, Klüber Lubrication not only makes the world cleaner, healthier, and more comfortable, but also offers its 51,000 employees a network-based and diverse environment where everyone can thrive individually. Klüber Lubrication is a well-respected premium brand and a company within the Freudenberg Group. They are world leaders in specialty lubricants with manufacturing operations in North and South America, Europe, and Asia. Additionally, they have subsidiaries in more than 30 different countries and distribution partners in all regions of the world. The headquarters is in Germany. They are passionate about innovative tribological solutions that help customers succeed in their businesses. They deliver products and services, often customized, across industries from automotive to wind energy.

At Klüber Lubrication Nordic A/S, they believe in the power of continuous learning and development. Their vibrant team participates in regular training and workshops together, fostering a culture of growth and collaboration. From technical advancements to best practices in customer service, they are dedicated to empowering their employees to reach their full potential. Read more about Klüber Lubrication here. (https://www.klueber.com/se/sv/)

About the Role

In the role of Customer Service Support, you play a crucial role in providing outstanding service and support to Klüber Lubrication's Nordic customers. You are the primary bridge between field representatives, headquarters, and customers. Most inquiries come in via email and involve everything from technical guidance and order management to questions regarding logistics and deliveries.

Your responsibilities include, among others:

• Providing customer support and assisting with order administration for customers in the Nordic market.
• Helping customers with product inquiries.
• Supporting field sales representatives administratively, such as creating quotes and managing delivery tracking.
• Assisting with campaigns and pricing agreements.
• Other administration related to the supply chain.

You will be based at the company's office on Vasagatan in Stockholm and be part of a wonderful Nordic team.

Qualifications and Attributes

• A couple of years of experience in a similar role, such as customer service, order administration, sales support, or supply chain; an interest in supply chain is a plus.
• Experience working with business systems, experience with SAP is a plus.
• Good knowledge of Excel.
• Very good command of Swedish and English, both spoken and written. Knowledge of another Nordic language and/or German is a strong advantage.

To thrive and succeed in the role of Customer Service Support, we see that you are passionate about providing outstanding service and a great customer experience. You are skilled at expressing yourself both verbally and in writing and have the ability to work independently in a way that allows you to take initiatives and solve problems flexibly. Since you will be part of a group with others in similar positions, you enjoy working in a team and contribute positive energy to your colleagues. Additionally, you are open to efficient processes and are happy to suggest improvements that can contribute to positive development for the function. Given the varied nature of the tasks, we see that it is important for you to prioritize and keep many balls in the air at the same time. No day is the same! If you have a technical interest, it is a significant advantage as many of the inquiries are of a technical nature.

In this recruitment process, we will place great emphasis on your personal attributes. As part of the process, we will conduct a background check on all final candidates.

Other Information

• Start: Immediately
• Location: Stockholm, Vasagatan
• Scope: Full-time at the office with working hours from 8:00 AM to 4:00 PM
• Salary: By agreement

We apply rolling selection in this process, which means that the position may be filled before the application deadline. We therefore recommend you to apply as soon as possible!

If you have questions or concerns regarding Asta Agency's recruitment process, please do not hesitate to contact Ellen@astaagency.se.